My Firestone Skill for Amazon Alexa

Enable One of the Best Alexa Skills Today!

Scheduling an appointment at your local Firestone Complete Auto Care is easier than ever before when you use the new My Firestone Skill on any Alexa-enabled device, including the Amazon Echo, Tap, or Echo Dot. Schedule an appointment for any vehicle service, whether you need a full-service oil change, new tires, a battery check, simple tune-up, safety inspection, or wheel alignment. Do it all with only your voice! We have over 1,700 Firestone Complete Auto Care locations across the U.S., which means you're never far from help.


Don't have an Alexa Amazon device? You can still use My Firestone to schedule appointments and keep track of important vehicle maintenance information. Download the My Firestone mobile app for free in the Google Play or Apple store.

How to Use My Firestone Skill

Ready to give one of the best Alexa commands a try?

  1. Enable the skill
    If Alexa is not already installed on your mobile phone or Amazon device, download the Alexa Amazon app and sign into your Amazon account. In the Alexa app or on Amazon.com, navigate to "Skills" and enable the My Firestone Skill.
  2. Link your account
    Link My Firestone to your Amazon account and complete the My Firestone setup.
  3. Talk to Alexa
    Time to use your voice! To schedule an appointment, say "Alexa, schedule an appointment tomorrow at 10:30".

How Do I Talk to Alexa?

You can ask Alexa to schedule an appointment for you in a number of ways. Below are two potential scenarios.

 

"Alexa, open My Firestone."
Alexa responds.

 

"Book an appointment for today at 5:30."
Your appointment with Firestone Complete Auto Care for June 10 at 5:30 pm has been scheduled. Our customer service representative will contact you to confirm final details.

 

"Alexa, ask My Firestone to book an appointment on July 13 at 10:30."
Your appointment with Firestone Complete Auto Care for July 13 at 10:30 am has been scheduled. Our customer service representative will contact you to confirm final details.

My Firestone Skill & Alexa Amazon FAQs

Q: What is Amazon Alexa?
A: Alexa is an intelligent personal assistant developed by Amazon, similar to Apple's Siri and Microsoft's Cortana. With an Alexa-enabled device (Echo, Amazon Tap, or Echo Dot) you can search the Web, create to-do lists, play music, shop online, get weather reports, control other smart-home products, and more. Now you can schedule an appointment at your local Firestone Complete Auto Care through your Alexa Amazon device!   

Q: What are Alexa Skills?
A: Alexa Skills are voice-driven capabilities that enhance the functionality of your Alexa device. In short, they help your Alexa Amazon device do more!

Q: How do I enable My Firestone Skill for Amazon Alexa?
A: Open the Alexa app, tap Skills in the menu, and search for My Firestone. Then tap Enable and complete the setup screens. Or, just visit the Amazon Alexa Skill page and add it to your Amazon account.

Q: Why do I have to provide my contact information in the setup screens?
A: My Firestone needs your contact information to successfully create your appointment. You will receive an email and phone call to confirm your appointment details.   

Q: Why do I have to provide a vehicle in the setup screens?
A: When your appointment is made, My Firestone needs to specify a vehicle for service. We ask for this information during setup to make scheduling an appointment with Alexa as simple as possible.

Q: How can I select a different vehicle for my appointment?
A: When the My Firestone customer service representative contacts you to confirm the details of your appointment, you can change the selected vehicle at that time.

Q: Can I buy tires with My Firestone Skill on Alexa?
A: Not at this time, however, you can buy tires online and then schedule an installation appointment through My Firestone Skill.

Q: What can I do with the My Firestone Skill on Alexa?
A: At this time you can schedule an appointment for any service at your local Firestone Complete Auto Care. We'll be adding new abilities to the My Firestone Skill for Alexa and they'll automatically be available to you. Stay tuned!

Q: My Echo, Echo Dot, or Amazon Tap is not working. What can I do?
A: Please contact Amazon customer service for any device related questions.

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