Frequently Asked Questions
Do I need to have a driver’s license to work at Firestone Complete Auto Care?
Yes. Everyone who works in a Firestone Complete Auto Care store must have a current valid driver’s license at all times.
How long will it take to become a Store Manager?
Becoming a store manager depends on many different aspects, including the individual. Factors that help determine whether someone is ready for store management include: previous management experience, training achieved prior to employment, educational / training requirements completed while with the Company, demonstrated sales and management skills.
Will you pay / help pay for my ASE certifications?
We encourage all technicians and managers to earn their ASE certifications. As such, we reimburse teammates for test registration costs and fees as well as reward teammates on successful completion of ASE tests.
Do you pay for training to help further my career?
We pay for all in-house education modules and training seminars. In addition, we have a Tuition Reimbursement Program available for completion of accredited college level courses, either leading to a job-related degree or individual courses that are related to current job assignment(s) or future career path. The Company will reimburse up to $5,250 per calendar year of tuition including 50% of required textbook expenses, registration, and lab fees. The reimbursement program is subject to annual location expense budget allocations for this purpose. Selected outside technical or vocational training may be selected and approved by location management as required or appropriate.
What is the performance / salary review process once I am a teammate?
Each year, we review the performance and salary for teammates.
Do you perform drug tests?
Before beginning employment in our store, teammates must pass a mandatory post-offer drug test. Teammates are subject to further drug/alcohol testing when there is reasonable suspicion that the Drug Free Workplace Policy has been violated.
How long do I need to be employed to participate in the 401K program?
You will be eligible for the 401K program after 30 days of full-time employment status.
Do you offer direct deposit?
Yes. Salary/wages for store employees are paid through Direct Deposit or Pay Cards.
How often are store teammates paid?
Hourly teammates are paid weekly. Salaried employees are paid semi-monthly.
Is there an opportunity to move to another store?
We have over 1,600 Firestone Complete Auto Care stores all across the country. As opportunities arise, teammates have the ability to move to other stores.
If I start as a technician, can I work my way up to a manager?
Absolutely. Some of our best store managers got their beginnings as a technician where they first learned about taking care of the customer.
Do stores get involved in community events?
As a store teammate, you work and live in close-knit communities. Our teammates are frequently involved in national and local events and activities. From fundraising to attending civic events, there are usually opportunities where we can demonstrate our commitment to our communities.
What type of benefits do you offer?
We offer medical, dental, vision, and matching 401K along with 25 other benefit programs to all full time employees.
When do I become eligible for benefits?
Full-time teammates are eligible as of date of hire to receive health plan benefits.