Firestone Complete Auto Care - N Hollywood
4835 Lankershim Blvd N Hollywood, CA 91601-4526
Email: Phone: 818-824-5973

Your Local Firestone Complete Auto Care Store

Call 818-824-5973
Store # 11533
Store Manager: Ricardo Lopez
4835 Lankershim Blvd
N Hollywood, CA 91601-4526
✓ My Store
Firestone Complete Auto Care - N Hollywood is rated 3.2 out of 5 by 10.
  • 2015-04-18T07:37CST
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  • SUN 8:00am - 6:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • Today’s Hours SAT 7:00am - 7:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Rated 5 out of 5 by from Amazing Service Ricky L was amazing. I went in, with my hungry and tired 4 and 6 yr olds, after finding a nail in my tire. Not only was Ricky helpful to me, he took the time to speak to my dad over the phone. The staff were all very friendly and greeted us while we waited in the very clean waiting area (they even had toys for the kids to play with!). They serviced my car quickly and we were on our way to lunch in no time. They really made what could have been a real day bummer, very easy to handle! Thank you!
Date published: 2015-04-16
Rated 2 out of 5 by from Poor Customer Service I've been to this Firestone a few times, as it is in my neighborhood. I have been there to put air in my tires and have replaced my 2 front tires there on a couple of different occasions. The last time I visited, I knew I needed a new tire, so I pulled up to the service area. After sitting there for a couple of minutes without being approached, I got out of my car and stood behind the rope at the service area...still no assistance; so I turned off my car and went inside. When inside, I told the 2 guys in there, I needed help, and that no one was helping me. The guy at the standing at the kiosk says to me "Oh, you need air in your tires?" I said "No, I need a new tire". He then proceeded to check out my car and help me, but I was very put off at the fact that I was ignored and I felt I was purposely ignored because I "just needed air in my tire". Shouldn't all customers/potential customers be treated with respect and the same level of importance??? I was then dismayed when I was told that the price of the tire I wanted to buy, which was the EXACT SAME TIRE I had previously bought not too long before was more expensive. The explanation I got (that I was not happy with) was that the prices can change at any given moment, and that there was nothing that could be done about it. He didn't offer me any other choices, or to give me the price I paid for the other tire. I needed the tire to go to work, so I just agreed. I asked they guy how long it would take because I had to go to work, and he said it would take about 40 minutes to change the tire and put on the new windshield wipers I requested. Well, 45 minutes later, I found myself trying to get the guy's attention again to ask about my car. When he finally addressed me again, he advised me that they were just putting my tire back on and that it took longer because I got windshield wipers. I finally left about an hour and 15 minutes after I had arrived there, EXTREMELY disappointed at the service I had received. I have since had other car service needs, and have received coupons over the internet for oil changes and other services that I would normally take advantage of, however, my last experience at the Firestone in North Hollywood has caused me to think twice about going back.
Date published: 2015-02-26
Rated 4 out of 5 by from Great Service They have worked on my car and I was happy but the prices are so high.
Date published: 2015-02-04
Rated 5 out of 5 by from Thank you for getting my car repaired so quickly They got the job done much, much faster than what it first appeared it would be finished. I really appreciate it.
Date published: 2015-02-04
Rated 5 out of 5 by from excellent car care When, I was there last, I spent more than usual.... and spent most of the day there.... but I do take cross country trips, and I do not want to spend a lot of time having service done in another state. when the problem could have been addressed locally, in North Hollywood. I am glad that the service techs point out these problems - AHEAD of time --- saves me time and money down the road, so to speak!.
Date published: 2015-01-28
Rated 1 out of 5 by from Made repairs without my authorization! I've been coming to this store for 20 years - but no more! The repairs couldn't be done on time, so Firestone approved a rental car. During the weekend, they could not contact me (cell problems) to get my OK to do some additional repairs, so they checked my account to be sure I could cover the charges, then did the repairs without my consent. Then, several months later, I got a bill from the car rental company, because Firestone refused to pay. I've now been in touch with customer service, and they have escalated my incident to the corporate office to contact me, but they never have. It seems that my poor experience doesn't matter to Firestone - so I would go somewhere else for car repairs!
Date published: 2015-01-27
Rated 1 out of 5 by from Third times a charme. Nope! I will never go back to Firestone(North Hollywood)! I have taken my vehicle there on three separate occasions to get a simple brake diagnosis and to fix my squeaky brakes. Firestone of North Hollywood not only did not fix my brakes they said there was nothing wrong with them except mere brake dust. After changing my back brakes, cleaning my brake line and cleaning the back brakes and drums twice. My incredibly squeaky brakes not only continued they got worse. This is not the only time North Hollywood (Lankershim/Riverside) Firestone dropped the ball with my vehicle. My car idled roughly and stalled. I took my vehicle to the North Hollywood Firestone, where they missed diagnosed the problem a couple of times and charged me for the work. Eventually the shop found the problem and replaced an ignition switch (which I think was a recall item anyways). After all the above sub-standard work I still went to North Hollywood (Lankershim/Riverside) Firestone to try to fix my wife's car that was idling roughly and stalling. They could not diagnose her vehicle. Instead I was referred to Firestone off of Laurel Canyon in North Hollywood. Guess what? They could not diagnose my vehicle either. Call me a dummy, but I went to the Firestone off of Van Nuys Blvd and spoke with the General Manager of the store ( Isack). I told Isack of the above problems that I encountered. Not only did Isack's shop correctly diagnose my wife's problem with her car the shop fixed it right the first time. ALSO they fixed my incredibly hard to diagnose brakes (Joke) by replacing the drums and fixed it right the first time!!!! If it wasn't for Isack I would of never, never, never have gone back to Firestone EVER! His customer service is amazing and he sought to take responsibility for Firestone as a company and left me feeling like I was really taken care of. I will never go to another Firestone beside the Van Nuys, Ca division. I didn't get back the wasted time and money from the other Firestone's but I did get the confidence back to know that his shop will fix it right the first time. And that is all I've ever wanted from the beginning. Thanks Isack, and to the Van Nuys California Firestone. This is true, Ben
Date published: 2015-01-26
Rated 1 out of 5 by from They didn't say about my car's problem. It's better to put theirselves in our shoes as customers.
Date published: 2015-01-24
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