Firestone Complete Auto Care - Grapevine
1201 William D Tate Ave Grapevine, TX 76051-4031
Email: Phone: 817-756-6184

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Store # 14036
Store Manager: Unassigned
1201 William D Tate Ave
Grapevine, TX 76051-4031
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Firestone Complete Auto Care - Grapevine is rated 4.0 out of 5 by 26.
  • 2015-10-13T08:25CST
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  • clientName_firestone-local
  • SUN 9:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • Today’s Hours TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 7:00pm
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Grapevine, TX Firestone Complete Auto Care Photo

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Grapevine, TX with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Very friendly staff I stopped in to get an alignment. Although they were busy, they fit me in and got it taken care of. The lady at the front desk was very personable!
Date published: 2015-09-10
Rated 1 out of 5 by from Pushy and intimidating I am very disappointed in the service I received while working with Firestone recently. I brought my car in for an Emissions diagnosis and repair work, and I was repeatedly pushed to contact a new car dealership to just get a new vehicle, even after stating that I cannot afford a brand new vehicle. I was also quoted for work that had nothing to do with an Emissions repair diagnosis, and was told multiple times that my vehicle 'shouldn't be on the road', even though it recently passed the safety portion of the Texas State Inspection test. I was really hoping to be able to get my repair work done at Firestone, because it is located close to my home and the hours are very convenient. But after the poor customer service I received, I had to choose to go to a different vehicle repair shop.
Date published: 2015-09-01
Rated 5 out of 5 by from Good people, great work I know I can trust Firestone to do good work. They stand behind their work and that's more than enough for me! I don't trust my car to anyone but Danny and his team!
Date published: 2015-08-31
Rated 1 out of 5 by from A poor rating is very generous! I have been bringing my car here for years & have been pleased with the service I have been provided....until now. I recently took my car here form an A/C check. I explained over the phone that I was having issues with inconsistent cooling & wasn't sure if it just needed a recharge or if there was something more. I made an appointment & brought it in. They had no idea what I had brought my car in for. I explained the issue again & they said that they would take a look. Took an hour & a half to get it in the garage to start to troubleshoot it...WITH AN APPOINTMENT. When they did all of their testing, they found the compressor was not working properly. It would cost $1400. Fine. I scheduled to get it fixed. I went to pick up my car, paid the bill & walked out as a satisfied customer. I got in my car & started it. It made a horrible vibrating/grinding sound. I pulled my car up to the garage & Danny, the manager, was outside. I explained it made a really awful sound but of course by this time, the sound had subsided. He said to let him know if it happened again. Sure enough, I was riving that evening in stop-n-go rush hour traffic . Every time I came to a stop & sat at idle, it made a horrendous sound & vibrated through my brake pedal. It continued this throughout my trip that evening.The next day, I stopped into Firestone & explained the issue again. Danny said they would take a look at it. We tried multiple times to duplicate the sound, but were unable to. Danny told me he needed to get the car to duplicate the sound in order to fix it. Danny consulted with his mechanic, John (20 years of experience) & they came to the conclusion that it was the fan motor. This took about 2 hours of sitting & waiting. That evening, it continued the sounds & became more convinced it was a failing compressor. The next day, I called again. Pretty much same story. Danny insisted it was the fan motor. He said he would replace the fan motor free of charge just to prove it to me. While I appreciate that he was willing to give me a free fan motor, I had already invested quite a large bit of time trying to get my car fixed & was convinced it was the compressor. The next day, I took off early from work to take my car back there. After a ride with John, my car still did not duplicate the noise. Danny & John decided they would run some further diagnostics on the car to see if they could figure it out., even though I insisted it was the compressor. And here's the other part of the story...the compressor was under warranty and they could warranty it out but insisted it couldn't possibly be this new compressor. John runs some questionable diagnostics...he set a fan outside of my car & blew it towards my car to simulate driving down the road. The measurements he got from this diagnostic further convinced Danny & John that it was not the compressor. After over 3 hours in the shop that day, the evening ended with Danny telling me it was the fan motor or it could be the ECM. He said they do not have any way to read the codes on my car so I needed to take it to the dealership to diagnosis. He explained he would even pay for that & a rental car for me to get the problem fixed. By the end of the evening, Danny wouldn't listen & gave me my money back, told me to take my car & never come back. The next day, I called the dealership and they got me in for diagnostics on my car. I received a call from my service advisor that indeed it was the compressor. It had shelled out into the condensor & so now I needed a compressor and a condensor & various other parts that were damaged from the metal shavings. My bill now went from $1400 to $2800. I immediately called Firestone & spoke directly with Danny and informed him that indeed it was the compressor and it had failed and now I needed additional work. He said he had washed his hands of my vehicle and had told me to never bring my car back there. Frustrated by this but left with no other option at the time, I called the dealership back and gave them the green light to fix my car. Interestingly, the dealership did not have to duplicate the noise to fix my car. The next day around 9:15, I received a call from Danny that they were going to take care of it. Basically after multiple phone calls to Danny, Tim (the area manager) and now customer service (who promised a call within 48 hours) there has been no remedy. i am out $2800 to fix something that should be taken care of by Firestone. they have said they will take care of it however they continue to drop the ball and not follow through. PLEASE DO NOT TAKE YOUR CAR HERE! THEY DO NOT STAND BEHIND THEIR WORK OR THEIR MOTTO...FIXED RIGHT THE FIRST TIME!
Date published: 2015-08-21
Rated 5 out of 5 by from Tire issues I had a bad experience with a difference Firestone store and when here for a second opinion. The counter lady was very friendly and professional. The shop manager helped me with my issue and was very fair. After doing business for 15 year at the other store I will not being going back and will only deal with the great people at the Grapevine store.
Date published: 2015-08-12
Rated 5 out of 5 by from friendly and professional technicians Danny the manager at grapevine texas firestone was able to get my car in a timely manner and kept me informed of the progress of my car and the problem. His stafff and him were very professinal and kind.
Date published: 2015-08-04
Rated 2 out of 5 by from Failed to comply with specific request. I specifically asked them not to "top off" my fluids. My previous visit, they filled my wiper fluid res with water. They said it wasn't them that it was probably somewhere else. I gave them the benefit of the doubt, and specifically asked them not to do any fluid top offs. Change oil only. As soon as I got the car back, I've got a windshield wiper reservoir full of water. (I had run my wipers extensively to flush all the old water out) Good service otherwise. Only two stars are awarded due to the conversation both before and after my visit regarding the wiper fluid. They assured me both times that it would not be done, and in fact was not done. Sure enough, I have a full tank of water. No thanks.
Date published: 2015-06-25
Rated 5 out of 5 by from Great Service! They did my oil change in record time, no waiting. In and out - topped off fluids, and most important to me - re-set the computer on the truck so it doesnt keep telling me to change the oil!
Date published: 2015-06-19
  • 2015-10-13T08:25CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.6
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_26
  • loc_en_US, sid_014036, PRD, sort_mostRecent
  • clientName_firestone-local