Firestone Complete Auto Care - Nashville
1221 Broadway Nashville, TN 37203-3117
Email: 014869@bfrc.com Phone: 615-823-6118

Your Local Firestone Complete Auto Care Store

Call 615-823-6118
Store # 14869
Store Manager: Steve Davis
1221 Broadway
Nashville, TN 37203-3117
✓ My Store
Firestone Complete Auto Care - Nashville is rated 4.3846 out of 5 by 13.
  • 2015-07-03T07:40CST
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  • clientName_firestone-local
  • SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • Today’s Hours 4th of July SAT Closed
  • Holiday schedule:
  • 4th of July: Closed: Jul. 4, 2015
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Great Service! I used them a week ago and I am happy I did. Thanks so much.
Date published: 2015-06-29
Rated 5 out of 5 by from Great job! Overall a good service and experience. Very accommodating.
Date published: 2015-06-21
Rated 5 out of 5 by from Great People Came in Saturday at 3:00 and they were on it! Just a quiet can do, we like you attitude! Refreshing people Mr Firestone!
Date published: 2015-05-25
Rated 1 out of 5 by from Poor Workmanship and Poor Customer Service I have gotten service done on my car at this Firestone before and did not have any problems. This changed last week when I took my car in for a routine oil change and had several problems. As a result I will not be returning. First, when I came in for my appointment I was told it would take about 45 minutes (which already is longer than most places take for an oil change) I said no problem I would wait. The work on my car took double that amount of time and I was given no explanation. In fact, while I waited I watched as they checked many people out and gave each person a detailed break down of their service and bill. I am a 23-year-old female and cannot help but feel I was treated differently because of my age and gender. When I was checking out I was asked to sign a piece of paper, pay my bill, and handed my keys. I was given no review of what work had been done on my car, no thank you come again, nothing. The next day I was concerned by the noise I heard while driving on the highway. I got home and saw a pretty sizable oil leak in my garage and I checked underneath my car and found that the drip plate/shield was completely hanging down and had been dragging as I drove. I called Firestone and they told me my car would need to be towed and gave me a phone number. I called the towing company and was told someone would be to me within an hour. Over an hour and a half later I called again and they told me it would be another hour. Firestone then sent someone out to secure underneath so that I could drive in for service. The man who came out to fix my car informed me that the plate/shield had been secured with zip ties rather than the screws/bolts and the ties had come undone while I drove. I explained this to the person at the front desk and was told that they were unaware of this and should have been told by the person that serviced my car. After waiting 2 hours for my drip plate to be cleaned and secured I was told that my car came in with no bolts and the plate was zip tied. Seeing as the dealership was the last place to work on my car I feel confident that is not true. Regardless, I was again given minimal explanation at checkout. When I inquired about replacing the bolts since the zip ties broke in less than 24 hours I was told they would have to be ordered and that I would need to come in again. For the second time I was given no detailed explanation and no apology for the 2 hours I spent waiting for the mistake to be fixed. The bolts took two days to come in and I had to call to check on them. I came in a third time for the replacements and AGAIN was not given any explanation or apology. After waiting another 50 minutes I was handed my keys without a word for the THIRD time. I spent almost 5 hours at firestone in a one-week period and was never once given an explanation about why the work was not done properly the first time or an apology for the inconvenience. I cannot help but feel my age and gender influenced this lack of customer service and treatment. As someone who paid full price for a synthetic oil change that took 3 visits to complete I would have at least appreciated a simple apology or even an explanation.
Date published: 2015-05-19
Rated 5 out of 5 by from Professional, Prompt Service as promised On Friday 5/15 traveling through Nashville our expedition broke down on the interstate, contacted AAA for a tow, was advised that the 2 closest shops were within 3 miles, so I contacted them and was very politely was told that they couldn't get us back on the road this late in the afternoon, but thankful one recommended this Firestone location. I contacted Doug, and was told that they would make every effort to get us back on the road. So I had AAA tow to this store, and was met by Doug and another service adviser who had already been talking with my wife. I was assured again that the repairs would be done. Technician Brian also assured that the repairs would be done. The promises were comforting and done as Brian and Doug committed to. My family including two dogs were so well taking care of in the lobby (I am not sure if it was appropriate for the dogs to be there) by all of the service personnel.
Date published: 2015-05-17
Rated 5 out of 5 by from Great products and service. I have transferred dealer servicing of my Jeep to Firestone where I purchased my tires and a lifetime rotate, balance and align program.
Date published: 2015-02-27
Rated 5 out of 5 by from LOVE Firestone Been going there for 10 years and they are ALWAYS nice and fast
Date published: 2015-02-25
Rated 5 out of 5 by from Example:Great service! They were friendly and took care of my request... I would highly recommend them.
Date published: 2015-02-04
  • 2015-07-03T07:40CST
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  • cp_1, bvpage1
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  • loc_en_US, sid_014869, PRD, sort_mostRecent
  • clientName_firestone-local