Firestone Complete Auto Care - Springfield
814 S Glenstone Ave Springfield, MO 65802-3302
Email: 016292@bfrc.com Phone: 417-708-0602

Find Auto Repair Services & Tires Near You

Call 417-708-0602
Store # 16292
Store Manager: Ryan Kuse
814 S Glenstone Ave
Springfield, MO 65802-3302
✓ My Store
Firestone Complete Auto Care - Springfield is rated 4.5 out of 5 by 10.
  • 2015-08-30T00:40CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.6
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_10
  • loc_en_US, sid_016292, PRD, sort_mostRecent
  • clientName_firestone-local
  • Today’s Hours SUN 8:00am - 4:00pm
  • MON 8:00am - 4:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 7:00pm
  • Holiday schedule:
  • Labor Day: Sep. 7, 2015 7:00am - 5:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Springfield, MO with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 4 out of 5 by from Very happy Great price, great service. Only gave 4 stars because they were short handed and it took longer. On the other hand the store manager was also changing tires so that was impressive.
Date published: 2015-08-18
Rated 1 out of 5 by from Never been treated so badly in my life! I took my car in for an oil change, I spoke with the manager let him know I believed my rear shocks were going out, because it would make a little thud when going over bumps in the road. I also wanted them to check the alignment because it had a slight pull to the right. I was told my car would be done by time I got off work at 3pm, I come in the door a little after 3pm and my car hadn't even been moved at this point. He instructs me that I can wait for another 30-45 min and they would get it done, I had to get my daughter so this was not possible. I ended up bringing the car back about an hour after to drop it off to get the oil change done and to check the shocks/alignment. I get a call a few hours after letting me know that my front bearings are out and that the noise in the back is infact not the shocks but rather its the control arm. He told me that the previous owners put an adjustable control arm on it and that it had came loose so it just needed tightened back up. Said it would only take about 30 min to do what needed to be done but the tech went home that does the bearings so they would have to do it in the morning. I could either bring it back first thing when they opened or leave it over night. I left it over night and borrowed my friends car. Let them know I had to go out of town that my friend would be picking up the car but only had someone until noon to help go get it... o no problem we will pull it in as soon as we open and have it done. Come 2:30pm they still haven't pulled my car in the shop, they say we are now. Then around 5:30 she calls back up there and they inform her that they put the wrong part on and didn't know it until they got the car put back together so they are fixing. The finally get it done and the mechanic decides to drive my car to her and drop it off. Tell her there was a sensor that they missed on first inspect so they replaced it for free. When I finally get back to my car I read the paper work, they damaged the ABS sensor when doing the bearings so they replaced it, and get into my car to drive the noise in the rear end is still there and its still pulling to the right. Why is this a big problem?? They had my car 2 days and a mechanic drove my car. So first it don't take that long to fix and its a LOT longer than quoted, and if your mechanic drove my car they know the alignment is still a problem and the sound in the rear. I call to speak to the tech the next morning and he decides to be condescending and more than rude, I told him there was no reason to act like they fixed the sensor for free given they broke it he said "you should be glad I didn't charge you for it!" asked me what would he like me to do about my car. Well probably fix it!!! They charged me 4times the amount of labor that they quoted me on the phone and still my car was broke. I called and talked to corporate after going back and forth with the store. I placed a complaint was supposed to have the area manager call me, I specifically stated I do not want to talk to the store manager or anyone from that location again so what happens? The area manager sent an email to the store manager to have him contact me instead of doing it himself. I finally find out I can go to a different store in the same town for them to fix it. So I ended up at the glenstone water tower store, they were more than accommodating and helping me get my car fixed. First thing one of their techs said is WOW you should have never paid this amount, and your control arm wouldn't make a noise like that. They have my car and call me back to let me know that infact my shocks are completely out and there is no way that they could have missed that. Then the reason it was pulling is that there was a broken belt in my tire and it needed changed, didn't need the alignment. I finally talked to the area manager after having to call the corporate again, he acted all mad and like something was going to be done, told me he would call me back the next day 3 days later still nothing, finally talked to a store manager. They decided they'd refund me the money for the control arm that never needed fixed in the first place. Had the first store just fixed what need to be done and not been lazy I wouldn't have been out so much money or out of a car for over 4 days of the time they had my car. I am a single mom with 2 kids so the fact that I am now out of pocket over $700 is insane and the fact they sent me back out on the road like that is crazy as well. Ive never felt so disrespected before! After the many years of using firestone I would NEVER expect this and I will never be returning!!
Date published: 2015-08-06
Rated 5 out of 5 by from Consistently outstanding service The team takes such good care of our cars, and they spend the time to make sure we are satisfied with the service. This week, Howie and team went above and beyond to help us get to the source of a problem. The outcome is beyond our expectation. We look forward to continuing our patronage of this Firestone!
Date published: 2015-07-28
Rated 5 out of 5 by from Great Service! This is the first time I have been to a Firestone Automotive, but it definitely will not be my last! They were very fair and extremely efficient.
Date published: 2015-07-10
Rated 5 out of 5 by from Outstanding service Ryan, Jeff, dale and Howie were outstanding. Got my car inspected and new tires. Out in good time, professional and would come back for these reasons.
Date published: 2015-06-22
Rated 5 out of 5 by from No nonsense, great work Came in for a safety inspection and got a swift safety inspection with friendly staff
Date published: 2015-06-10
Rated 5 out of 5 by from Superb in Every Way! Outstanding customer service! I called on a Saturday morning and they arranged to have the tires I needed delivered from another location that same day and installed them that day too. I got a great price, great service and he even gave me information on another special they were running at the time that saved me even more money. Highly recommend!!!
Date published: 2015-05-23
Rated 5 out of 5 by from They did good work. I scheduled to have my tires rotated and they were on time and did a good job.
Date published: 2015-03-03
  • 2015-08-30T00:40CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.6
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_10
  • loc_en_US, sid_016292, PRD, sort_mostRecent
  • clientName_firestone-local