Firestone Complete Auto Care - Kalamazoo
5490 W Main St Kalamazoo, MI 49009-1010
Email: Phone: 269-216-7138

Find Auto Repair Services & Tires Near You

Call 269-216-7138
Store # 16683
Store Manager: Richard Carrasco
5490 W Main St
Kalamazoo, MI 49009-1010
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Firestone Complete Auto Care - Kalamazoo is rated 4.5625 out of 5 by 16.
  • 2015-10-04T04:29CST
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  • clientName_firestone-local
  • Today’s Hours SUN 9:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Kalamazoo, MI with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Exceptional service! This is the first time I've ever had all the tires off my vehicle at a repair center and did not have to re-tighten the lugnuts after getting the vehicle home. Usually there is at least one or two lugs that i'll be able to move with a simple hand wrench. This time all lugnuts were not only tight, but were at correct torque. Kudos to the tech who performed the service this time!
Date published: 2015-09-20
Rated 5 out of 5 by from excellent service We have a Saturn 11 years old and my mother's car 11 year old pacifica. They also took care of our car before those, they have alwy taken care and so let us know if there was something that needed tending in the future. We always walked away with the feeling that we had gotten the best service. I could go on and on, I can't thank them enough or all they have done to keep us rolling and how much we appreciate the whole staff.
Date published: 2015-09-18
Rated 5 out of 5 by from Great Service and Team The WestMain Firestone store always delivers trustworthy service and they have a great service team!
Date published: 2015-09-01
Rated 5 out of 5 by from Fixed me up on a holiday weekend! My car had a radiator sensor blow out on the highway on 4th of July weekend. It was only two hours before closing, and by the time I got towed to the store, it was closed. The manager had stayed and made sure I got my paperwork straight and dropped the keys in the after-hours box. The next day, they called me and had fixed my problem... they were great and my car has never run better. Thanks to the whole team out there for working on a HOLIDAY.
Date published: 2015-08-10
Rated 5 out of 5 by from Excellent Service Martin Escobedo did an absolute amazing job and helped me get the best value for my work. He could have charged me whatever and I would not have even known, but he search high and low to help me save and get the best product. I will return.
Date published: 2015-05-28
Rated 5 out of 5 by from Excellent service Firestone was recommended by a friend and I am very happy I took their advice.
Date published: 2015-05-25
Rated 5 out of 5 by from Great Service Really liked the service staff. Very helpful and they did a great job
Date published: 2015-04-25
Rated 1 out of 5 by from Couldn't Solve Problem We decided to give Firestone a shot, since they were just down the street from us. We had our rear brakes completely redone about a year ago, because the drivers' rear caliper locked up, and have had a few problems due to the workmanship and quality of parts used. Those were resolved, generally. About 2 months ago, we started hearing a squeaking/squealing noise while driving, as well as could smell and feel the rear brakes getting hot (the same brake that originally had the caliper lock up, in fact, was by far the worst one). The squeaking was intermittent on short trips, but pretty consistent on longer (20+ min) trips, but persisted once it started for the duration of the trip (although stopped squeaking for the short durations whenever the brakes were applied). About a month ago, we took the vehicle to Firestone to have it checked out. Despite "driving" the vehicle for a "long time" on two occasions that day (the second was at my request). The drive to Firestone was 90 minutes (we've moved and there isn't one much closer to us) and it was doing it on the drive there. The Firestone guys couldn't reproduce the problem and said the brakes appeared to be operating normally. OK. On the drive home, not only did they squeaked, but the brakes got so hot that I could smell them. It was about 25 minutes into the drive at this point. I avoided using them as much as possible and we got home safely. It was pretty obvious to me that they didn't try very hard to figure out what was going on -- or in trying to reproduce the problem. The next day I spent about 10 minutes looking for information online. Found out what might be the problem (there happens to be a TSB for this specific model and year vehicle to rectify rear brake drag, with symptoms being exactly what we were experiencing). I scheduled an appointment at the Ford dealer who inspected the brakes (which were fine, despite the pads being not very good quality, for supposedly being top-of-the-line) and concluded that the problem was a combination of the pads that were installed and that TSB (which I had not informed them of ahead of time). Imagine that, they know what they're doing. They replaced the pad and performed the TSB (which just amounts to replacing the rear brake caliper mounts ~ 1 hour of labor) and we have not had any problems since. The customer service at Firestone has generally been good in our encounters, but it's pretty clear to us that we wouldn't take anything serious here, due to lack of caring and expertise.
Date published: 2015-02-09
  • 2015-10-04T04:29CST
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