Firestone Complete Auto Care - Newton
17 Hampton House Rd Newton, NJ 07860
Email: Phone: 973-459-4628

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Call 973-459-4628
Store # 18600
Store Manager: Christopher Saporito
17 Hampton House Rd
Newton, NJ 07860
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Firestone Complete Auto Care - Newton - 018600 is rated 4.2121 out of 5 by 33.
  • 2015-11-25T07:19CST
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  • clientName_firestone-local
  • SUN 9:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • Today’s Hours WED 7:00am - 7:00pm
  • Thanksgiving Day THU Closed
  • Black Friday FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
  • Holiday schedule:
  • Thanksgiving Day: Closed: Nov. 26, 2015
  • Black Friday: Nov. 27, 2015 7:00am - 7:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Newton, NJ with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

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Rated 5 out of 5 by from Fantastic Service Took care of my issue quicker than I thought. Wonderful caring service
Date published: 2015-11-11
Rated 2 out of 5 by from Cleared Check Engine Light But Still Had Problems Normally I have no issue with Firestone. But my last visit did not work out so well. Left car overnight for a check engine light, was told problems were not really important and I could wait. Opted to skip repair and take care home but it stalled out three times. Had to go back and it cost me $300 on engine repair. This was not cool as the car was running fine before I dropped it out. I am still having problems with the other non emergency repair as well. I need to bring the car back again for more work as I no cannot get gas without the nozzle popping off 50+ times. Again this was not a problem before I dropped the car off.
Date published: 2015-11-06
Rated 5 out of 5 by from great service Happy with the service over-all! Staff seems to be honest.
Date published: 2015-10-22
Rated 5 out of 5 by from Review Always excellent .................,,,,,......,,,,,
Date published: 2015-10-21
Rated 2 out of 5 by from Aberage They seemed pretty straight Foward. Helpful guys at front desk. After spending over $400 on tires they come out and tell me I need an alignment for another $90. Then my tpms light came on and now I have to go back again to have them fix it. Not happy about that.
Date published: 2015-10-11
Rated 5 out of 5 by from Above and Beyond! I stopped in at closing time, just to check if i could get home (4 hrs away) with my brakes grinding. Joe & Tom both just decided they would stay late, ran out to get the parts and quickly replaced my brakes so i could safely get home to RI. Best service ever and there really are good guys our there! These guys are the best!
Date published: 2015-10-03
Rated 1 out of 5 by from Not worthy of second visit- trust is too important Two mistakes on initial visit that made me not trust them nor ever want to bring my car back to the Newton NJ Firestone: during an oil change, they told me that my battery is failing even though my car is fairly new, less than 2 years old. Luckily the dealership is only 5 minutes down the same road; I go there to see if a battery is under warranty. The dealership checked my battery, gave me a printed report with all passing results and told me I'm the third person this week from Firestone who had a "failed" battery that wasn't true. Also, the dealership mechanic pointed out that the Firestone oil change sticker stated 3,500 miles before the next oil change but if they used full synthetic oil, which my vehicle requires, then it should state 7,500 miles. Odd, I asked for a full synthetic oil change at the very start of my Firestone appointment and I stressed that since I already knew my car does not take regular oil. Turns out Firestone put a cheaper blended oil that cannot be used in my new car (even though I told them NOT to) and told me my battery is failing (even though the dealership said its in perfect condition)-those are the reasons I will never trust Firestone with my car. When I went back to Firestone, I calmly explained what the dealership mechanic stated. Firestone did say they will check the battery machine and re-did the oil change by giving me the full synthetic without paying for the difference of blended vs synthetic. I believe they resolved it as fairly as they could after the fact, but overall, I'm an angry customer because I had to spend two hours at Firestone, then 45 minutes at the dealership to find out everything Firestone did wrong and then another 45 minutes at Firestone for them to redo my oil change. Had my dealership not been close by, I may have been jipped without realizing. Ironically there's a sign inside Firestone that says Honesty is their fundamental policy. Ok, I will give them the benefit of a doubt they were not intentionally being dishonest. Maybe Firestone's battery check machine malfunctioned as opposed to them running an ongoing scam telling people to buy batteries they don't need. Either way, their mistakes still cost them a customer's trust. As a female, I feel like it's extra hard to find a trustworthy auto shop that won't take advantage of car knowledge but I will look elsewhere; I refuse to do business with an auto shop I can't trust.
Date published: 2015-09-27
Rated 1 out of 5 by from 45 minutes later and still hadn't touched my car 45 minutes later and still hadn't touched my car for my scheduled appointment; not even a word as to what was taking so long. You should know I'm a pretty reasonable and understanding guy so if they would've let me know about a scheduling problem I would've rescheduled or left to wander one of the many stores in the vicinity. So...I just moved from Camp Pendleton CA and needed routine maintenance on my vehicles, but today I only had time for a tire rotation for the car. I was told it wasn't a busy day so I scheduled the appt. for this afternoon, told them I'd wait, and I arrived on time. I turned in my keys and sat down in the lobby facing the parking lot where I was able to see my car and vehicles entering and exiting the garage. 15 minutes pass... then 20... then 30... then 40... then finally 45 minutes and not a word to me from anyone and yet there my car remained, sitting in the parking lot where I left it, as other cars came in the garage and left while I sat there for a scheduled appointment. A scheduled appointment for a tire rotation. It doesn't take long to rotate tires; it's even quicker when you have a lift and pneumatic tools. So why hadn't anyone come to let me know what was going on? No idea, I thought that's what customer service folk did. Why was I waiting so long? Well I have my suspicions...I bought the lifetime tire care package, for both my vehicles, so this would just be Firestone honoring the money I already paid and they weren't going to get any more money off me today. I wish I could go back in time and not make those purchases. So after 45 minutes I went to customer service and demanded my keys back, at which time a gentlemen investigated and a few minutes later returned to tell me that my car was next. Imagine that. I told him not to bother, to give me my keys, and to cancel my appt for my truck later this week (it was for more than just a obligated/pre-paid tire rotation). I'm sure I can find other places that will treat me, my time, and my money better. If not, I guess I'll be doing a lot of DIY maintenance. All of this from a business that touts in their lobby: "I believe fundamental honesty is the keystone of business." -Harvey S. Firestone
Date published: 2015-09-15
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