Firestone Complete Auto Care - Boise
6690 W Fairview Ave Boise, ID 83704-7721
Email: 019631@bfrc.com Phone: 208-258-3062

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Call 208-258-3062
Store # 19631
Store Manager: Jimmy Wade
6690 W Fairview Ave
Boise, ID 83704-7721
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Firestone Complete Auto Care - Boise is rated 3.1818 out of 5 by 11.
  • 2015-09-01T02:17CST
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  • clientName_firestone-local
  • SUN 9:00am - 6:00pm
  • MON 7:00am - 6:00pm
  • Today’s Hours TUE 7:00am - 6:00pm
  • WED 7:00am - 6:00pm
  • THU 7:00am - 6:00pm
  • FRI 7:00am - 6:00pm
  • SAT 7:00am - 6:00pm
  • Holiday schedule:
  • Labor Day: Sep. 7, 2015 7:00am - 5:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Boise, ID with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 1 out of 5 by from Miserable Service I bought a set of 4 new tires from this facility aprox a month ago, partially because of location and free safety/courtesy checks of my vehicle prior to taking any trips. This past Friday, I went in with just that purpose.....a quick tire & fluids check prior to driving to Portland (about a 7 hour drive). After standing around waiting for service for 15 minutes, the lady behind the desk finally acknowledged my presence & said I would be helped shortly. She was busy dealing with one customer. After waiting another 10 minutes, the clerk went out to the service area & asked one of the techs to come in & assist me. He obviously was too busy entering data into a computer to bother to come help a customer as he never moved from his work station. I finally gave up & left with the intention of returning Saturday morning. Saturday morning, I arrived at 7:15 hoping to get ahead of the typical weekend rush. The manager indicated it would be at least an hour before he could pull my SUV in for the trip check. He had ONE mechanic on duty, who was currently working on ONE vehicle. When I asked what the problem was, he said something along the lines of.....'Well, it's hard working seven days a week". Well, if that's the case, then maybe you need to look for another job, or do better scheduling. I left, determined never to return. I don't know who, if anyone, ever performs customer service evaluations for this chain, but they need to reinforce basic management, scheduling and customer service skills at this location. Again, I will NEVER return to this Firestone store and if this is indicative of Firestone service nationwide, You can forget ever making any further money off this disgruntled customer.
Date published: 2015-08-01
Rated 1 out of 5 by from Bad brake job, untrained staff I bought brakes Jan. 23 from this run-down old store because the dealer said I needed new pads (they were not making noise but were worn down too far), Firestone was cheaper, and I had a Firestone card. Boy do I regret it! They made a rubbing sound every time I applied the brakes and eventually started squeaking. In mid-February, I called and made an appt. to bring the car in all the way back over to Boise (they closed the Nampa store years ago) to have them checked. After sitting there about 45 mins, I am informed that they can't figure out if there's anything wrong with them (I used to work at a parts and service store years ago, and I know what bad brakes sound like) and that they actually don't have anyone there with high enough training to evaluate them!!! (Why did they even make the appt. then???) He suggested that I call the other Boise store (on Broadway), and I had to ASK him for their number. At the other store, the manager Chris understood what I was saying the problem was and thought it best to replace the pads at no charge, which I appreciated. However, these rub, too, and have also started making the same squeaking sound when I apply the brakes! Totally disgusted and wished I had paid more to go to the dealership to get quality brakes!
Date published: 2015-02-28
Rated 4 out of 5 by from Good service and prices Bought a set of tires for my SUV. Shopped around and as I am one to look for the best tire for my money I found this store to be just that. I am pleased with the tires and the service I have received from them. I did have one problem when I had the new tires put on (minor) and it took a few times back to the store before I got it fixed. I felt like they made every effort to remedy this problem for us. After having our tires rotated we did find the same store accommodating but did feel the person who helped us was a little worn thin and it showed. Overall we were pleased with the store.
Date published: 2015-02-26
Rated 5 out of 5 by from Great Service As always, at Boise Firestone, I received excellent service that I can always rely on. I am also confident of their honesty, as I am appreciative of the helpful and easy-to-understand answers to my questions.
Date published: 2015-02-02
Rated 4 out of 5 by from Justin Nailed It! Justin diagnosed my check engine light and showed me several things that could be causing the issue and let me choose which ones to do based on his input and my own knowledge of the vehicle history. Parts were ordered and my vehicle was repaired next day while I waited. So far the issue appears to be solved. Great work!
Date published: 2015-01-26
Rated 1 out of 5 by from Disappointed The customer service interaction was great. The actual service was unacceptable. I went in for a rotation, balance, oil change and alignment. The technicians failed to tighten the lugs on the passenger side front tire. I had to take half a day off work to figure out what was wrong with the front end of the car. Oil was spilled on the block so I got to smell oil for several days in the car.
Date published: 2015-01-24
Rated 4 out of 5 by from Good Service Always take my cars there ! Needs more room for improvement on waiting room...and some customer service
Date published: 2015-01-23
Rated 5 out of 5 by from great service!!! I got an oil change and was greeted as soon as i walked in. They inspected my car and were very informative. Thank you.
Date published: 2015-01-23
  • 2015-09-01T02:17CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.6
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_11
  • loc_en_US, sid_019631, PRD, sort_mostRecent
  • clientName_firestone-local