Firestone Complete Auto Care - San Jose
1895 Tully Rd San Jose, CA 95122-1843
Email: 022845@bfrc.com Phone: 408-520-7025

Your Local Firestone Complete Auto Care Store

Call 408-520-7025
Store # 22845
Store Manager: Elaina Rosales
1895 Tully Rd
San Jose, CA 95122-1843
✓ My Store
Firestone Complete Auto Care - San Jose is rated 3.3125 out of 5 by 16.
  • 2015-06-29T07:20CST
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  • loc_en_US, sid_022845, PRD, sort_mostRecent
  • clientName_firestone-local
  • SUN 9:00am - 5:00pm
  • Today’s Hours MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • 4th of July SAT 7:00am - 5:00pm
  • Holiday schedule:
  • 4th of July: Jul. 4, 2015 7:00am - 5:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

$15.99 Synthetic Blend Oil Change!

These exclusive offers are good only at your store listed above. Schedule an appointment today to take advantage of these great offers.

Promotion Runs Jun 26 - 30, 2015

BIG savings on your car's most frequently needed service!

For a limited time get a Synthetic Blend Oil Change for only $15.99!

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Firestone They were helpful and they offer me discounts so that being said it help me out !!
Date published: 2015-06-04
Rated 5 out of 5 by from great service Very satisfied with service. Very professional and honest.
Date published: 2015-05-27
Rated 5 out of 5 by from speedy service THE CUSTOMERS SERVICE IS ALWAYS GREAT AND SPEEDY TOO.
Date published: 2015-05-25
Rated 2 out of 5 by from FAIR SERVICE AN EXCELENT SERVICE RATING IS ONE WHICH EXEMPLIFIES SATISFACTION. COMEBACKS ARE ALWAYS VEIWED WITH POOR RATINGS. PLEASE NOTE: THE COUSTOMER IS "THE FINAL INSEPECTOR."
Date published: 2015-05-07
Rated 5 out of 5 by from Happy with the service Went in for a oil change and overall car inspection. Satisfied.
Date published: 2015-05-06
Rated 1 out of 5 by from bad mechanic service/ missing bass guitar from SUV dropped off SUV for alignment on 3/28. I had told Carlos(manager) having bouncing problem thinking shocks were bad. My son had accidentally left his bass guitar inside the SUV and upon picking the SUV up from Tully Rd. San Jose Firestone site, the bass guitar had disappeared. Carlos(manager) calls me to say Mechanic diagnostic was bad power steering gear box and that shocks are good. Carlos fails to tell me over the phone or when i picked up the SUV later on that day, that passenger rear tire had a nail in it and that mechanic tried to fix it, but failed because the Tully site does not have the right equipment to fix this tire? Unbelievable that this tire shop doesn't have the right equipment to fix a tire.Sounds to me like a conspiracy. A week later my SUV was examined by another mechanic and diagnostic was completely opposite of the Firestone mechanic. He showed me bad/torn rear shocks. Also pointed out that the inner tie rod were torn and Idler link, pitman arms were bad. Other mechanic also reported that he found no damage to the gear box that the Firestone mechanic reported. Never received document from Firestone/ Carlos (manager) upon picking up SUV. Called the next day to report that my sons bass guitar was missing from the SUV and asked about problems diagnosed by Firestone mechanic. Carlos tells me that he will report the missing bass guitar to upper management and get back to me on quote to fix SUV. I'm very disappointed about all of the above problems i had ran into at Tully Rd site. To top it off I'm disabled and the Tully Rd site had blocked off the disabled parking to have a customer appreciation bbq
Date published: 2015-04-16
Rated 1 out of 5 by from Cheated I called this location to get an alignment using my life-time alignment plan that I purchased several years ago. Initially he said that an appointment was not needed, but then when I mentioned the plan he backtracked and said that I would need an appointment but one was not available for that day, and the next appointment was 3 days later. I agreed and asked for an appointment 5 days later and he said ok, but then hung up. I heard him hang up the phone it was not disconnected on accident. After calling didn't work for an appointment I set one up on the website. I showed up a 30 mins prior to the appointment since I was in the area. I was told that online appointments don't "work" and that I should always call but they will "squeeze" me in. I did receive a confirmation email from the location 30 mins after the schedule time. I asked for an inspection as it has been sometime since I had any repairs on the car. They quoted me $1500 of unnecessary repairs and refused to align the car, claiming I had bad control arms and ball joints. I have had another mechanic check them and they are fine. I have wasted a lot of time with this place and not gotten an alignment which I have already paid for. I am very disappointed with the service I have received or rather the lack of service. I can not recommend this location to anyone.
Date published: 2015-02-27
Rated 5 out of 5 by from overall excellent service!!! This review is specifically for the store manager Elaina Rosales and the tech ellias. I found them to be punctual, intelligent, and honest, a pretty rare combination in the auto-shop industry . Thank you so much, Elaina, for showing me that there is still great customer service out there. (I work in customer service myself at a great company, and Firestone Auto Service knows what they are doing with their hiring!) I will definitely recommend people to this shop and will continue to bring them my business. Thanks again to all the Staff for your hard work. Useful 3
Date published: 2015-02-13
  • 2015-06-29T07:20CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.5
  • cp_1, bvpage1
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  • loc_en_US, sid_022845, PRD, sort_mostRecent
  • clientName_firestone-local