Firestone Complete Auto Care - San Jose
1895 Tully Rd San Jose, CA 95122-1843
Email: 022845@bfrc.com Phone: 408-520-7025

Your Local Firestone Complete Auto Care Store

Call 408-520-7025
Store # 22845
Store Manager: Elaina Rosales
1895 Tully Rd
San Jose, CA 95122-1843
✓ My Store
Firestone Complete Auto Care - San Jose is rated 2.8182 out of 5 by 11.
  • 2015-04-27T06:53CST
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  • clientName_firestone-local
  • SUN 9:00am - 5:00pm
  • Today’s Hours MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Rated 1 out of 5 by from bad mechanic service/ missing bass guitar from SUV dropped off SUV for alignment on 3/28. I had told Carlos(manager) having bouncing problem thinking shocks were bad. My son had accidentally left his bass guitar inside the SUV and upon picking the SUV up from Tully Rd. San Jose Firestone site, the bass guitar had disappeared. Carlos(manager) calls me to say Mechanic diagnostic was bad power steering gear box and that shocks are good. Carlos fails to tell me over the phone or when i picked up the SUV later on that day, that passenger rear tire had a nail in it and that mechanic tried to fix it, but failed because the Tully site does not have the right equipment to fix this tire? Unbelievable that this tire shop doesn't have the right equipment to fix a tire.Sounds to me like a conspiracy. A week later my SUV was examined by another mechanic and diagnostic was completely opposite of the Firestone mechanic. He showed me bad/torn rear shocks. Also pointed out that the inner tie rod were torn and Idler link, pitman arms were bad. Other mechanic also reported that he found no damage to the gear box that the Firestone mechanic reported. Never received document from Firestone/ Carlos (manager) upon picking up SUV. Called the next day to report that my sons bass guitar was missing from the SUV and asked about problems diagnosed by Firestone mechanic. Carlos tells me that he will report the missing bass guitar to upper management and get back to me on quote to fix SUV. I'm very disappointed about all of the above problems i had ran into at Tully Rd site. To top it off I'm disabled and the Tully Rd site had blocked off the disabled parking to have a customer appreciation bbq
Date published: 2015-04-16
Rated 1 out of 5 by from Cheated I called this location to get an alignment using my life-time alignment plan that I purchased several years ago. Initially he said that an appointment was not needed, but then when I mentioned the plan he backtracked and said that I would need an appointment but one was not available for that day, and the next appointment was 3 days later. I agreed and asked for an appointment 5 days later and he said ok, but then hung up. I heard him hang up the phone it was not disconnected on accident. After calling didn't work for an appointment I set one up on the website. I showed up a 30 mins prior to the appointment since I was in the area. I was told that online appointments don't "work" and that I should always call but they will "squeeze" me in. I did receive a confirmation email from the location 30 mins after the schedule time. I asked for an inspection as it has been sometime since I had any repairs on the car. They quoted me $1500 of unnecessary repairs and refused to align the car, claiming I had bad control arms and ball joints. I have had another mechanic check them and they are fine. I have wasted a lot of time with this place and not gotten an alignment which I have already paid for. I am very disappointed with the service I have received or rather the lack of service. I can not recommend this location to anyone.
Date published: 2015-02-27
Rated 5 out of 5 by from overall excellent service!!! This review is specifically for the store manager Elaina Rosales and the tech ellias. I found them to be punctual, intelligent, and honest, a pretty rare combination in the auto-shop industry . Thank you so much, Elaina, for showing me that there is still great customer service out there. (I work in customer service myself at a great company, and Firestone Auto Service knows what they are doing with their hiring!) I will definitely recommend people to this shop and will continue to bring them my business. Thanks again to all the Staff for your hard work. Useful 3
Date published: 2015-02-13
Rated 1 out of 5 by from wheel alignment I purchase a wheel alignment under the old store manager now that I took my van to get wheel alignment the new manager could not find the purchase alignment
Date published: 2015-02-03
Rated 2 out of 5 by from Unorganized Although I had scheduled an appointment an was there on time, my oil change took about 3 hours. This is the second time this has happened to me. I thought that by waiting at the location for my car the process would be slightly faster, but I watched my car sit outside while the technicians constantly took multiple coffee breaks and walked in and out of the lobby for conversation. Cars were not serviced in the order in which they came. Disgruntled customers were handled fast and became the priority while the patient customers who were there first continued to wait in silence. Many times I have seen the lobby staff and management team go into the garage and get their hands dirty because their team is not organized and does not manage time wisely. I appreciate them for taking that initiative. If only the team would recognize this ability of ones self discipline to take pride in ones job and take responsibility for the tasks assigned to them as a team.
Date published: 2015-02-02
Rated 1 out of 5 by from Poor Service The Fire Stone has replaced my two brand new tires thee months ago and one of it was exploded while my wife drove on freeway, I went back to talk to Mr. Carlos at the front desk whom stated that he was a manager, I explained the problem and I asked for any discount for replacing its broken tire, he said no, I should take responsibility for it and walked away from me. I have asked him why should I take responsibility while I did not intent to blow up my own tire and I did not know any thing about tire and I did not install it. It was very bad impression and first time in my life. He should know that it was endanger my wife life etc.
Date published: 2015-01-27
Rated 4 out of 5 by from Great service I like to come at this location for alignment, oil change, coolant and transmission change.
Date published: 2015-01-26
Rated 2 out of 5 by from Needs Work Been going to Firestone locations across the Nation for years, some are certainly better than others, but San Jose seems to be one of Firestone's worst. Customer Service, Timelyness, and Tech knowledge are the larges downfalls. Managers change consistently, and the good staff leaves quickly. I true lot wish corporate would send HELP quickly.
Date published: 2015-01-24
  • 2015-04-27T06:53CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.1
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_11
  • loc_en_US, sid_022845, PRD, sort_mostRecent
  • clientName_firestone-local
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