Firestone Complete Auto Care - W Springfield
501 Memorial Ave W Springfield, MA 01089-4009
Email: 023655@bfrc.com Phone: 413-233-4557

Your Local Firestone Complete Auto Care Store

Call 413-233-4557
Store # 23655
Store Manager: Daniel Hamlett
501 Memorial Ave
W Springfield, MA 01089-4009
✓ My Store
Firestone Complete Auto Care - W Springfield is rated 2.7273 out of 5 by 11.
  • 2015-04-25T07:15CST
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  • SUN 9:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • Today’s Hours SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Rated 1 out of 5 by from Bad recommendations, worse service After taking my truck here for several years, this trip was terrible. On first visit for an issue with steering, they told me the power steering pump was OK, but intermediate drive shaft was binding at the joint (~$500). Less than a week later, same loss of steering issue with my wife driving our 2 year old son. On return, I was told the pump was bad, and the shop tried to charge me for it. After making my point clear that I was previously told the pump was good, they agreed not to charge me. However I declined any additional work, which could have totaled more than $1000 (rack, tie rod ends). A day after being called to pick the truck up (I was out of town), I arrived, only to be told the truck wasn't ready, as it was leaking power steering fluid. Several days after bringing the truck home, I found power steering fluid in my driveway. While at another shop for evaluation, they noted excessive damage to the rod coming into the power steering pump, as if it had been unnecessarily hammered and therefore would not sit properly, causing the leak. I understand this crew may not be as experienced as the crew and master mechanic that kept me coming back for several years; however their lack of professionalism and willingness to admit their errors and correct them means I will probably never visit any Firestone again, let alone this location. 
Date published: 2015-02-27
Rated 2 out of 5 by from bad service i had one good transaction & one terrible one, the bad transaction voided the good one.
Date published: 2015-02-26
Rated 5 out of 5 by from Consistent! Always have a great experience here. They are honest and thorough.
Date published: 2015-02-03
Rated 1 out of 5 by from Bad. Sservic I went there. They no help me. Very bad service and rude
Date published: 2015-02-03
Rated 4 out of 5 by from Rating I have been receiving quality care from Firestone for some years. I recently experienced a gas leak which was very costly thanks to Firestone credit card I was able to have the gas leak repaired and pay on the card in monthly payments. Thank you Firestone Angie
Date published: 2015-02-02
Rated 1 out of 5 by from Overpriced and rude! I went there for issues with a tire, they were not only extremely rude.. But the costs were high compared to other garages. I went there as not many people were in the lot- and I was rushed for time.. Well I should've took the empty lot into consideration . Over an HOUR later they came back.. Problem wasn't even fixed.
Date published: 2015-02-02
Rated 4 out of 5 by from Great service Every 4 months to do my oil change... Getting my tires changed
Date published: 2015-01-27
Rated 1 out of 5 by from Poor quality Bought 4 tires. One split within 2 weeks. Store claimed it was my fault and that it was not covered under the warranty. Cost me more money. Apparently the warranty does not cover much, so what good is it
Date published: 2015-01-25
  • 2015-04-25T07:15CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.1
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_11
  • loc_en_US, sid_023655, PRD, sort_mostRecent
  • clientName_firestone-local
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