Firestone Complete Auto Care - Baltimore
901 S Hanover St 15 Baltimore, MD 21230-4001
Email: 024570@bfrc.com Phone: 410-246-4861

Your Local Firestone Complete Auto Care Store

Call 410-246-4861
Store # 24570
Store Manager: Charles Dennison
901 S Hanover St 15
Baltimore, MD 21230-4001
✓ My Store
Firestone Complete Auto Care - Baltimore is rated 4.0 out of 5 by 7.
  • 2015-05-03T07:01CST
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  • Today’s Hours SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Rated 5 out of 5 by from They stand by their work! I have been having recurring problems with my Saturn overheating, leaking coolant, etc. I have taken it in 4 times in the past four months and they worked on the car and fixed multiple issues (each time being a few hundred dollars up to a $900 visit). The problem persisted and this time they had to replace the radiator which is probably another $400+ job. When I walked in to pay for it this morning, the mechanic said that they were only charging me for my oil change as the radiator problem should have been seen and addressed as a root of the problem during one of my previous visits. The fact that they acknowledged this lapse during their inspections and didn't charge me for this mistake is huge to me and really shows that these mechanics and this store do respect their customers and the work they do. It takes a lot to admit a mistake, especially when it costs you money.
Date published: 2015-04-24
Rated 5 out of 5 by from Excellent Mechanic The guys here are the best! Even though they are a chain, it feels more like you local mom and pop shop. I've tried several mechanics in the Baltimore area and Firestone had by far the best customer service. As someone who knows very little about cars, I really appreciate that they take the time to explain all my options and recommend the best course of action. I totally trust these guys to help me figure out what's best for my car at the best value. They are on the more pricy side, but for honest and trustworthy service you can count on, it is well worth it!
Date published: 2015-02-26
Rated 5 out of 5 by from I really appreciated the service! The representative who helped me was really awesome.
Date published: 2015-02-11
Rated 2 out of 5 by from Service Is lacking I have used this location for the past 6 years and the service has steadily gotten worse. I was totally disappointed in my last visit. I was annoyed me highly off to find that they had lowered my window completely down when it doesnt work half the time. They made no effort to put the window back up had I not picked it up before they closed it would have been left to sit out in the rainn and snow with and open window. And possibly had gotten stolen. I will be looking for a new place to have my vehicle serviced They didnt bother to read the online service requests and missed an item
Date published: 2015-02-04
Rated 5 out of 5 by from Great Service I have been coming to this firestone for almost 8 years now. The current manager Ken is nice guy who you can trust.
Date published: 2015-02-02
Rated 1 out of 5 by from Saturn fix I was going to fill out a survey to comment on the current (I believe he?s still there, as he was a few months ago) manager at the Hanover Street Firestone in Baltimore, MD, but saw that if I had a customer service issue to email you, however when i did that the email bounced back (go figure). The only reason I went to that store recently, is out of desperation (even though it is the closest auto shop to me by far) because other places were not going to be able to fit me in. When I went there, the service I got was very good and I thought the manager with whom I?ve had issues was no longer there. I went back for another issue and spoke with the same gentleman to try and get scheduled for service the same day. They weren?t able to fit me in and out popped the manager whom I thought had left and with whom I had the issues previously. As they tried to schedule me for a future date, I declined to schedule for the future when I saw the manager was still there, whose manner was the same old annoying one I experienced in the past. The reason I?ll only go to that Firestone in desperation is because they fixed a driver side window of mine that was sticking. But in doing so, they cut a wire in the door that caused the car door to lock automatically when closed, causing me to lock my keys in the car on numerous occasions. When I took the car back and asked if they could have caused this issue, since I never had it happen before taking car to Firestone, the manager said it wasn?t possible that they did anything. My suspicions were confirmed when I went to another auto shop when they asked me why would someone have cut a wire in the car door, which is exactly what Firestone did. That caused me hundreds of dollars to fix and instead of dealing with the denying manager, I?ve just withheld my service going to that Firestone unless I?m absolutely desperate, even though its location is convenient and the pricing is cheaper.
Date published: 2015-01-25
Rated 5 out of 5 by from Courteous and Timely Service Whenever I need maintenance done to my vehicle, I go to Firestone on Hanover St. The employees carefully explain what's going on with my car, and I never have a problem calling the day before to squeeze my car in. I trust them with my vehicle.
Date published: 2015-01-23
  • 2015-05-03T07:01CST
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  • cp_1, bvpage1
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  • loc_en_US, sid_024570, PRD, sort_mostRecent
  • clientName_firestone-local
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