Firestone Complete Auto Care - Charlotte
4305 Park Rd Charlotte, NC 28209-2233
Email: 267403@bfrc.com Phone: 704-612-5827

Your Local Firestone Complete Auto Care Store

Call 704-612-5827
Store # 267403
Store Manager: Tate Carroll
4305 Park Rd
Charlotte, NC 28209-2233
✓ My Store
Firestone Complete Auto Care - Charlotte is rated 4.1538 out of 5 by 13.
  • 2015-07-29T08:05CST
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  • clientName_firestone-local
  • SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • Today’s Hours WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 2 out of 5 by from My second and a last visit After first visit, that was the same, I got a call from the Manager. He was nice, he apologized to me about inconvenience and he asked me for the free oil change and refunds for the cab. I said it's okay, then I told him that I want to get the front two tires and he gave me a good discount and a free oil change. I left my car there around 3:30 PM and I was told the car will be ready within one hour and they will give me a call to pick it up, and I confirmed this time that. When I came home, I got a call from them who asked me if I want to get the 4 tires done with the same discounts applied to other two tires. I said okay. After 7 PM when the shop was closed, I got a call that the car is ready. I told him that I need this car urgently tomorrow, I have so much work to do, and if it was taking that long you should have told me so that I could bring it some other day. Well because of this the other day I had no car, I took cab to go to college and then to work, I spent like $200 on cab that day, and when I went back there to pick my car, I didn't complain, I just paid the money and I left, because it was my last time there. I was really disappointed. Bad service, I would say. And now who's responsible for the money I spent on cabs and the waste of my time.
Date published: 2015-07-24
Rated 2 out of 5 by from Not all great Was told it would take 3 hour wait, it took them 7 hours, drop the car off at 10:30am and didn't finish it till 5:45pm but nobody contacted me to give me any update, I called to check at 4:30pm and they told me they were just about to take it in and I couldn't get my brakes look at and they promised to do a courtesy check and didn't do it at all
Date published: 2015-07-14
Rated 5 out of 5 by from Went above and beyond! I had a flat and this store didn't have the tire I needed in stock. Tate went out of his way to locate it in Asheville and have it delivered in order to fix my car by 10am the next morning just in time for me to catch my flight for a business trip. Everyone was extremely courteous and did quality work.
Date published: 2015-06-16
Rated 5 out of 5 by from Fabulous service! Recently used Firestone at Pard Rd for an issue with with Jeep and had a great experience. Facility was clean, staff was friendly and competent and price was so much better than the dealership would have been. Will repeat and will recommend to others.
Date published: 2015-05-16
Rated 5 out of 5 by from Quick and easy The folks are always polite and quick. They answer questions, provide feedback, no pressure. I need my oil changes to be quick and they always meet my expectations for fast and prompt service.
Date published: 2015-05-14
Rated 5 out of 5 by from Polite professionals and trustworthy service! I've been going to Firestone for three years now, and I can honestly tell you I am fully trusting of the group of professionals at this location. From the initial phone call to in-location service, each team member is polite and respectful of my time and needs. They are also courteous of not overburdening me with suggested repairs - I've never felt pressured to add a repair to the bill. I feel like the guys here truly do take care of their customers and always act in the customer's best interest. I am thankful to have found such quality service in Charlotte.
Date published: 2015-05-07
Rated 2 out of 5 by from 2 hour oil change Made an appt for 8 am. Not many cars in garage. Rook almost 2 hours. I was told an hour. Nobody bothered to let me know. People were nice and I've had good service here before but no respect for my time this visit.
Date published: 2015-05-02
Rated 5 out of 5 by from Awesome customer service What a wonderful stress free experience. I am a single female and usually have to put my guard up when getting my car fixed The sales staff were very respectful and extremely knowledgeable and fast.
Date published: 2015-04-21
  • 2015-07-29T08:05CST
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