Firestone Complete Auto Care - Santa Cruz
510 Water St Santa Cruz, CA 95060-4113
Email: Phone: 831-706-9540

Find Auto Repair Services & Tires Near You

Call 831-706-9540
Store # 267487
Store Manager: Chris Schneider
510 Water St
Santa Cruz, CA 95060-4113
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Firestone Complete Auto Care - Santa Cruz - 267487 is rated 3.8889 out of 5 by 18.
  • 2015-11-26T07:31CST
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  • clientName_firestone-local
  • SUN 9:00am - 5:00pm
  • MON 7:00am - 6:00pm
  • TUE 7:00am - 6:00pm
  • WED 7:00am - 6:00pm
  • Today’s Hours Thanksgiving Day THU Closed
  • Black Friday FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
  • Holiday schedule:
  • Thanksgiving Day: Closed: Nov. 26, 2015
  • Black Friday: Nov. 27, 2015 7:00am - 7:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Santa Cruz, CA with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.


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Rated 2 out of 5 by from Poor to Fair Service Initial consultation was good, once car was in it went downhill. Was told needed new tires...told rep wanted some quality tire that I had on it as they gave a very quiet ride and gave excellent mileage. Dude stated he had something just as good...bad I'm riding on very loud noisy tires....told that is just the way it is.....should have stuck with the Michelins that came with the car.....previous visits were very good experiences, have seen huge personnel turn over at this place?.could explain poor customer service that is there now..
Date published: 2015-10-03
Rated 5 out of 5 by from Good Service - Oil & Tire Rotation - No Upselling I came to Firestone on Water Street for an oil change and tire rotation. The mechanic informed me of the manufacturer's recommendation to use fully synthetic (pricey) oil and that I would be technically out of warranty if I did not use that type of oil. I decided to use a basic dino-synthetic blend instead, which is a common choice, and they were fine with it. A great thing about the experience was that I wasn't hit with 20 offers of what else I should be having done to the car (though the car only has 10k miles on it). Still, this was refreshing and makes me feel welcome to come back for future service!
Date published: 2015-09-23
Rated 5 out of 5 by from Easy and Efficient I was able to receive walk-in service to get my brake pads replaced. The gentleman who helped me, Chris, was straight-forward, clear, and helpful in explaining what needed to be done along with estimates ect. I am appreciative of the quick service and far better pricing than what my dealer offered. Thank you!!
Date published: 2015-06-25
Rated 4 out of 5 by from Quick and great service Chris, Leo, and Mauricio in particular are great. They're friendly, honest/trustworthy, and keep you informed and up to date on your car's status . My car was completed quickly, too.
Date published: 2015-06-20
Rated 4 out of 5 by from Friendly, quick service, but misleading price I had a flat tire, luckily next door to the Santa Cruz Firestone dealer. The tech was very friendly and helpful. I made an appt, got it in and ended up buying a full set because my tires were almost done. My only gripe is, the price quoted to me didn't include all the "extras" like mounting, valve stem, sensor, added road hazard warranty($25 per tire!), etc. which brought the price from around $575 to almost $900. This was misleading, and is not good customer relations. You should be told the total cost, out the door, and options explained before.
Date published: 2015-06-20
Rated 5 out of 5 by from Outstanding Customer Service! Needed new tires and an oil change and The guys at Firestone helped me pick out the tires, got them put on in no time and I was on my way. They are friendly, courteous and professional. They've done work now on both of my cars and I couldn't be happier.
Date published: 2015-06-13
Rated 5 out of 5 by from Great service Replaced tires for a great price and changed oil at a good value also. Fast and professional service
Date published: 2015-05-28
Rated 5 out of 5 by from Best Auto Care Ever!!! Wow!! I'm so impressed with the workers at this store. Eddy at the front was so pleasant to talk to. He understood what I needed and worked with me. I could not pick up my car until 7pm on Sunday. Francisco a mechanic waited after work until I picked up my car. He waited almost 2 hours after he was off work. Who does that!! That is un heard off these days. Only people how care. He wanted to make sure that my care was going to be safe. My husband and I we're blown away that he cared that much to stay until I picked up my car. I have nothing but great experiences at this store. I'm always so thankful every time I come to this store. Thanks :-)
Date published: 2015-05-18
  • 2015-11-26T07:31CST
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  • cp_1, bvpage1
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  • loc_en_US, sid_267487, PRD, sort_mostRecent
  • clientName_firestone-local