Firestone Complete Auto Care - Raleigh
5058 N New Hope Rd Raleigh, NC 27604-4400
Email: 027782@bfrc.com Phone: 919-647-9742

Your Local Firestone Complete Auto Care Store

Call 919-647-9742
Store # 27782
Store Manager: Richard Michie
5058 N New Hope Rd
Raleigh, NC 27604-4400
✓ My Store
Firestone Complete Auto Care - Raleigh is rated 4.1176 out of 5 by 17.
  • 2015-07-28T07:53CST
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  • clientName_firestone-local
  • SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • Today’s Hours TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Great service!! Everyone from the front desk check in to the mechanics were awsome. Front desk gentleman was able to answer several question I had regarding what services I needed. The mechanics completed my car care in a timely manner, I was not sitting around for hours waiting!!
Date published: 2015-06-27
Rated 1 out of 5 by from Broke down day after I was their last Saturday for a routine oil change, and a full car inspection. They had changed my air filter after doing the inspection. Day after my starter goes. Coincidence, sabotage, or poor inspection done.
Date published: 2015-06-20
Rated 3 out of 5 by from Friendly, but a bit incompetent service The guys at the New Hope Rd. store were very friendly and accommodating. They made me feel comfortable while I was there which came in handy when I had to come back 2 more times to have them attempt to fix my original issue again. After telling me I had to have a valve cover gasket replaced, and doing the work, I drove my "repaired" car home only to find that my engine was smoking heavily due to the fact that oil was still spewing out from around the gasket. I took my car right back and they confirmed that the valve cover was not tightened properly. After they apparently fixed this, I drove home and checked my engine again to find that now oil was still spewing out of two areas from around the gasket. I took my car back and they spent 2 hrs working on it and finally got it to stop leaking oil. With that said, again the guys were very friendly and welcoming and did do the work faster than I was expecting which was nice. In summary, they got the job done but there was a lack of pride from the employees to ensure the job was done right the first time. It was obvious that there was a lack of accountability within the workers there which gives the customer the feeling that they are only there to take our money and not really fix the problems we are having with our vehicles.
Date published: 2015-05-19
Rated 4 out of 5 by from Good job! I needed to get a good deal on new tires and was surprised by the service. The Service Manager was very polite and the Tech was fast. Professional auto care team that does a great job. .
Date published: 2015-05-15
Rated 5 out of 5 by from great service Every time I come in I get great costumer service. I don't feel like I'm being pushed into anything I don't need or spoken to like I don't know anything. Keep it up guys, your doing great.
Date published: 2015-05-12
Rated 5 out of 5 by from Awesome Customer Service I was assisted as soon as I walked in the door. The wait time was minimum this particular day and I was glad they did inspections as well.
Date published: 2015-04-19
Rated 1 out of 5 by from swing and a miss I went there for an inspection. Was told that my license plate bulbs and 3rd brake light was out.he said they were aftermarket and he didn't know if he had them.I wasn't given any options.so I said "fail me " and I took the car home.I was able to replace the bad bulbs with working interior bulbs.It took ten minutes. I went back the next day and there was confusion as to whether they would look at the car.I felt that since all you had to do was see if the lights come on it should have been handled right away.apparently it had to be the same guy that looked at my car before. Anyway it wound it being pretty quick.My general complaint is that the mechanic should have either switched the bulbs for me the first time or had them in stock.
Date published: 2015-04-18
Rated 4 out of 5 by from Always Great service! I frequent the Raleigh area and preferr to have my car services here. I feel that Mark and Antonio actually listens to my concerns about my car and keep me on track with maintenance and fair recommendations.
Date published: 2015-02-12
  • 2015-07-28T07:53CST
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