Firestone Complete Auto Care - Utica
273 Genesee St Utica, NY 13501-3402
Email: 002933@bfrc.com Phone: 315-272-4137

Your Local Firestone Complete Auto Care Store

Call 315-272-4137
Store # 2933
Store Manager: Michael Bixby
273 Genesee St
Utica, NY 13501-3402
✓ My Store
Firestone Complete Auto Care - Utica is rated 4.05 out of 5 by 20.
  • 2015-05-28T07:15CST
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  • SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • Today’s Hours THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Excellent service I had an emergency and they fixed the problem while I waited... And by the way wasn't a long wait.
Date published: 2015-05-19
Rated 1 out of 5 by from Questionable service I brought a car in for inspection. Prior to inspection I had changed the tires (mounted summer tire). During the tire change I cleaned, greased, and tightened to specification all lug nuts (high quality, calibrated torque wrench). During the inspection 5 lug nuts were broken. They replaced the log nuts and studs for free. I obtained one of the broken stud/lug nuts and was able to easily extract the broken stud (end of stud in vice).
Date published: 2015-05-05
Rated 5 out of 5 by from Outstanding service I bought new tires for one car and had winter tires taken off another car. Mark is fantastic with the customers and Firestone is lucky to have someone who takes the time to make sure the customer is happy. He is kind and informative and I would highly recommend Firestone.
Date published: 2015-04-05
Rated 5 out of 5 by from Great service from Phil Persons!! I go to get oil changes on a regular basis & always great service by the mechanic Phil Persons at the Utica location. Very professional & courteous.
Date published: 2015-02-27
Rated 5 out of 5 by from Excellent Service! While upstate visiting my Cousin, we got a nail in our 35" brand new tire. We didn't notice it until late at night when checking into our hotel. We were told that there was a Firestone up the road, but were closed for the night. We dropped off the Jeep at the shop and walked back to our hotel. At 7:00 a.m. we walked back up to Firestone and they were just opening. The manager made us coffee while he opened up the store. The technician was already there and setting up his area. When they heard we were from out of town and had a nail in our tire, they took our Jeep in immediately so we could be on our way. My husband had previously worked in a tire shop and was very happy to hear that Firestone does plug-patch repairs from inside the tire, as opposed to the cheap and easy plug that other tire repair shops use. This gave us peace of mind for out four hour drive home. They went above and beyond to accommodate us, and we are so very grateful.
Date published: 2015-02-26
Rated 1 out of 5 by from They ignored my girlfriend the owner of the car My girlfriend and I were up visiting, when we got a flat.. We came in, they immediately deferred to me and ignored my girlfriend who is the owner of the car and the one who actually paid for service. Other than that, they were quick and competent with changing the tire.
Date published: 2015-02-26
Rated 1 out of 5 by from Careless Mistake We used them for our last oil change. We started smelling antifreeze. We took the car to our personal mechanic thinking we had a leak. No leaks were found, however he discovered antifreeze in our windshield washer fluid container. Because of that, we will not be using Firestone for oil changes in the future.
Date published: 2015-02-13
Rated 5 out of 5 by from Amazingly efficient Alex was an efficient and helpful manager! We were in town from Buffalo, NY, where our local Firestone stores could not guarantee getting snow tires for our car. We knew we were going to be in Utica for the Thanksgiving holiday, and so we took a chance on that store. He got them in on time and was flexible with our schedule to get them installed at a great price. I will do all of my Firestone business with this store in the future. Worth the three hour drive!
Date published: 2015-02-10
  • 2015-05-28T07:15CST
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