Firestone Complete Auto Care - Richmond
1001 Hilltop Mall Rd Richmond, CA 94806-1906
Email: 029904@bfrc.com Phone: 510-854-7643

Your Local Firestone Complete Auto Care Store

Call 510-854-7643
Store # 29904
Store Manager: Unassigned
1001 Hilltop Mall Rd
Richmond, CA 94806-1906
✓ My Store
Firestone Complete Auto Care - Richmond is rated 3.2857 out of 5 by 21.
  • 2015-04-18T07:20CST
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  • SUN 9:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • Today’s Hours SAT 7:00am - 6:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Rated 1 out of 5 by from obviously some morale problems with new manager I was in last month for a full brake job just after the 1st of the year. It was clear that the employees were not happy about new policies and their new manager and it bled over into very poor, abrupt, and defensive customer service. I had gotten a price off the internet for the service I came in for and was told that the price was an old price and it had been increased. I told the employee that it was still on the site and finally the manager stepped in to smooth the situation. I was actually concerned that the quality of work on my brakes might be compromised. When I picked my car up that evening yet another employee freely vented his frustrations as I paid for my service. The following week I came in for an oil change and things appeared to be better but it was clear that the morale was not good. As a customer, I felt uncomfortable with these experiences and was concerned about the morale of the person working on my car and hoped that he would take pride in his work anyway. The the prices were very reasonable, but if the Firestone shop was not right across the street from my neighborhood I probably would not return.
Date published: 2015-02-27
Rated 5 out of 5 by from My Firestone Experience I first started going to Firestone for service in San Francisco. When I moved to San Mateo, I found that there was a Firestone there as well. Now that I live in Richmond, I see that they are everywhere! It must start from the top, because I have always had good service and good results by bringing my cars to Firestone for everything from tires to tune-ups! Keep up the good work!
Date published: 2015-02-26
Rated 1 out of 5 by from Very poor I have been at this store location twice and the waiting time is ridiculous! The last time I went people were complaining as well that they were taking longer than what they orinally told them. The store manager was nice but he needs to hire more people not only in the shop but up front too
Date published: 2015-02-10
Rated 4 out of 5 by from General oil changes and other work Whenever I need work done, I take both my cars to Firestone. Not only are they close to me, but the employees are nice, experienced, and treat me and my car right. I can go there and they usually take me in, unless they're especially over loaded with cars. Sometimes they can do the work, and other times it's just for diagnostics. I trust them to get the work done.
Date published: 2015-02-07
Rated 5 out of 5 by from Very good service My service was performed last week and it was a positive experience.
Date published: 2015-02-07
Rated 5 out of 5 by from Excellent Service I've been a long-time customer with Firestone and every time I leave I've been pleased with the service. The employees has great customer service skills and they are polite and helpful.
Date published: 2015-02-05
Rated 4 out of 5 by from get the work done on time frame i'm satisfied with the service, friendly costumer personal and guilty service
Date published: 2015-02-03
Rated 1 out of 5 by from No call back Have a not so great experience at Hilltop firestone. Was emailed by corporate that I would be getting a call from Someone to discuss issue and it has been a month and no call. I have been going to firestone for all my cars there for past 15 yrs and now time to look else where.
Date published: 2015-02-03
  • 2015-04-18T07:20CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.1
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_21
  • loc_en_US, sid_029904, PRD, sort_mostRecent
  • clientName_firestone-local
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