Firestone Complete Auto Care - Charlotte
4221 E W T Harris Blvd Charlotte, NC 28215-1987
Email: Phone: 704-612-7188

Find Auto Repair Services & Tires Near You

Call 704-612-7188
Store # 300479
Store Manager: Dominick Brown
4221 E W T Harris Blvd
Charlotte, NC 28215-1987
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Firestone Complete Auto Care - Charlotte - 300479 is rated 4.1579 out of 5 by 19.
  • 2015-11-28T07:45CST
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  • loc_en_US, sid_300479, PRD, sort_mostRecent
  • clientName_firestone-local
  • SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • Today’s Hours SAT 7:00am - 6:00pm
  • Holiday schedule:
  • Christmas Eve: Dec. 24, 2015 7:00am - 4:00pm
  • Christmas Day: Closed: Dec. 25, 2015
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Charlotte, NC with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.


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Rated 4 out of 5 by from above average did a great job on oil change and very good at leting me know about the battery check
Date published: 2015-11-23
Rated 5 out of 5 by from Great Job Guys :) Fast friendly service. Not much else to say about that!
Date published: 2015-11-16
Rated 5 out of 5 by from Amazing service I had an oil change done. The front desk person was very polite, courteous, and knowledgable. The service was fast and done perfectly. I will definitely be back and recommend them to others.
Date published: 2015-10-11
Rated 5 out of 5 by from Excellent service I have been going to the same Firestone since moving here. It's been 9 years now and I go to them for 95% of my auto repairs and services
Date published: 2015-09-20
Rated 5 out of 5 by from Survey I've been going to this specific for over 15 years even after I moved approximately 2 years ago. I know the manager Dominick Brown and the manager knows me. Heis always helpful whenever I one.
Date published: 2015-08-12
Rated 4 out of 5 by from Overall was pleased despite a misdiagnosis After the initial diagnosis I left the shop only to have the same thing happen again. I was informed I needed an alternator and new battery which was replaced. However when I got on the highway my car shut off again. Called the shop and they towed it back and said since we have a first diagnosis guarantee we will take care of it. I guess that meant a free tow back to the shop ( that's the least you could do). It was then discovered that I needed a new fuel injector or something. That was changed and it cost me more money. Since it was not the alternator my old one was put back in. This is where I have the problem. My alternator was not bad in the first place so why was I told this was the issue. My battery was old but still functional. When I came back to the shop I told they would remove the charge for the alternator. They removed it because they put the old one back in. That's a no brainier that's the least they could have done. The mis diagnosis caused me an additional day off. Nothing was done for the inconvenience. I had to asked for a discount which did not sit well with me. The manager was nice but I would like to see a more proactive approach to customer service and making sure your customers are satisfied. After trying to get the bill lower (only due to the inconvenience the misdiagnosis caused) he informed me I can put the old battery back in. That's not the proper attitude when you misdiagnos a problem. There are things that should be done because it's right ( ie..remove the alternator charge because you placed the old one back... Eat the cost of the tow truck due to a misdiagnosis) then there are things you do above and beyond ( offer me an additional discount on the work, a free air freshener, or a weeks work of skittles... Or something.) other than that I'm pleased yall have come a long way. Just teach managers to be proactive with customer satisfaction. It goes a long way to establish long lasting relationships. Thanks, Tunza Wallace
Date published: 2015-08-06
Rated 3 out of 5 by from Service above and below Not sure you want a review at this time, I am slightly disappointed at the service, I had my brakes done at my store about a year ago and I have been in there at least three time for them to find out why they are screaming with no success. I made an appointment there and unfortunately they were backed up due to the number of mechanics, I understand but would like them to know my time is valuable and that is the reason I make the appointment.
Date published: 2015-05-28
Rated 4 out of 5 by from good service and convienent Service is what I expected. Service is what I expected.
Date published: 2015-05-26
  • 2015-11-28T07:45CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.6
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_19
  • loc_en_US, sid_300479, PRD, sort_mostRecent
  • clientName_firestone-local