Firestone Complete Auto Care - Harker Heights
201 E Central Texas Expy Harker Heights, TX 76548-1887
Email: Phone: 254-616-9797

Your Local Firestone Complete Auto Care Store

Call 254-616-9797
Store # 317902
Store Manager: Cody Mckinnon
201 E Central Texas Expy
Harker Heights, TX 76548-1887
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Firestone Complete Auto Care - Harker Heights is rated 3.9333 out of 5 by 15.
  • 2015-04-18T07:40CST
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  • SUN 9:00am - 6:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • Today’s Hours SAT 7:00am - 7:00pm
Schedule an Appointment
Harker Heights, TX Firestone Complete Auto Care Photo

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Rated 1 out of 5 by from Poor service I work for a company that has a national account with Firestone, so I am required to get all of my routine maintenance completed at Firestone, therefore, I have a lot of experience with the service of Firestone in general. I have been taking my work vehicle to this specific location for a little over 1 year and will talk about my experience with this specific location because they do vary by location, however, my experience at the other location I used to take it in West Texas was poor as well. I visit the Firestone on a monthly basis because I do a lot of driving, so I am typically taking my vehicle in for oil changes and tire rotations. After working in the tire and lube business for a while myself, I am aware that this service should take an hour at the most once it enters the bay, assuming no other issues arise. They have ALWAYS taken approximately 2-5 hours. There may have been one occasion when I showed up as the first customer at 7 a.m. (which they don't take reservations for before 8 a.m.), they finished it in about 1.5 hrs. The service desk is shorthanded and busy about 90% of the time. One time, an issue did arise, so they called me and informed me about it. I instructed them to call my superior to get approval and I even called my superior to warn him that they would call him and I informed Firestone that I would do so. I showed back up at Firestone about 30 minutes after that, sat there for about an hour, AND THEN, the gentleman at the front desk calls me up there and says that they hadn't even started the work yet, because they hadn't called to get the approval (possibly a consequence of being shorthanded on the front end). I told him to just put the tires back on and I would worry about it another time. If I recall correctly, the issue was the wheel bearings needed tightening according to them. That day took about 6 hours. I dropped it back off on a Friday after work for the repairs that they said were necessary, but in the meantime, I recalled that they had recently replaced the wheel bearings within 6 months and that they should be covered under the warranty. Several hours later, they called and informed me that nothing was wrong with the bearings and that a lug was loose and that was it. Very fishy business. Why not have just tightened the nut before and saved 3 hours the week before. I felt like they were trying to take advantage of the company that I work for. To say the least, they have not earned respect or trustworthiness from me. I am forced to use this location because they are the closest one and the next one is an additional 30 minutes away. Another time, they were out of some EPA form for state inspection and couldn't complete my inspection. It always has been a poor experience. I wish they would wise up and focus on their customer service.
Date published: 2015-03-25
Rated 5 out of 5 by from Great as always! Did my 50000 mile inspection fast and efficiently! My main service provider for both cars!
Date published: 2015-03-01
Rated 5 out of 5 by from I Refuse to go anywhere else I have been dealing with Firestone for about 15 years and I refuse to go anywhere else. Why would I when they render excellent service.
Date published: 2015-02-26
Rated 4 out of 5 by from Very Professional They are always eager to help me and answer all of my questions. They are very professional at what they do and they offer the best customer service I have seen dealing with my vehicle.
Date published: 2015-02-06
Rated 5 out of 5 by from Friendly and QUICK service! All the service guys/mechanics are very friendly and they explain whats wrong with the vehicle with patience and with great knowledge. I am always pleased with their work on my vehicle. They definitely take pride in their work. The workers that work the desks all have a sense of urgency, which is rare these days in the business world. Great job Harker Heights!
Date published: 2015-02-04
Rated 5 out of 5 by from all personal are all very frindly and knowledge i use them quite often, bob bratton, all is good service
Date published: 2015-02-03
Rated 1 out of 5 by from unable to fix problem I had over $1000 of front end work done including struts replaced in December 2013. I have had issues weeks after the repair and they were unable to resolve the problem. I recently moved to east tx where they told me the struts were bad (marshall tx). I am now over the 12 month labor warranty. I feel I should not have to pay the labor because I have been in several times to try and fix the problem.
Date published: 2015-02-02
Rated 5 out of 5 by from Everything went smooth! The service was as hidden fees! Always happy with them.
Date published: 2015-01-25
  • 2015-04-18T07:40CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.1
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_15
  • loc_en_US, sid_317902, PRD, sort_mostRecent
  • clientName_firestone-local
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