Firestone Complete Auto Care - Rockwall
760 E Interstate 30 Rockwall, TX 75087-5503
Email: 321259@bfrc.com Phone: 972-961-7950

Your Local Firestone Complete Auto Care Store

Call 972-961-7950
Store # 321259
Store Manager: Alvin Allen
760 E Interstate 30
Rockwall, TX 75087-5503
✓ My Store
Firestone Complete Auto Care - Rockwall is rated 4.5909 out of 5 by 22.
  • 2015-07-29T08:09CST
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  • SUN 9:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • Today’s Hours WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • SAT 7:00am - 7:00pm
Schedule an Appointment
Rockwall, TX Firestone Complete Auto Care Photo

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Save up to $50 on your new tire purchase!

These exclusive offers are good only at your store listed above. Schedule an appointment today to take advantage of these great offers.

Promotion Runs Jun 26 - Jul 31, 2015

Save 50% OFF the regular price of tire installation when you purchase new tires!

That's a savings of up to $50 for a limited time only!

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 5 out of 5 by from Exceeding Customer Service Expectations Several weeks ago I weent through a nerve wrecking experience, when my tire/wheel came completely off my truck at 75 miles/hr on I-30. Due to no direct fault of Firestone, instead the dealership, both Alvin Allen and Jake Vaughn took an immediate concern to respond to my anticapted needs. Friestone went out of their way to treat as a valued customer and replaced tire and wheel, and continued to offer additional resolution for any other recourse from my encounter. I manage day-in and day-out in a Logistics capacity, with focus on servicing my cutsomers, and these two individuals area a perfect example of "customer satisfaction" above and beyond a sale. Greatly appreciate them and Firestone for having such quality employees. I have had a long-term relationship, always good service, and whenever possible cost savings overall with the Rockwall Firestone facility. My Sincere Appreciation to all at that location.......thank-you
Date published: 2015-07-22
Rated 1 out of 5 by from Poor Service! My Daughter recently stopped by this location because her tire pressure light came on. I told her to stop there and let them look at the tire and either have it patched or replaced. We've always used FS for all of our tires/oil changes, inspections and etc. The tires on her vehicle were purchased at FS. She gets there around 6:30 and was told it was to late in the day (close to closing @7) so they would put air in the tire and she could come back in the morning and they would patch. I was shocked! I had never had an issue at ANY FS before and was quite upset that they were Ok with sending this young girl back on the road with a bad tire. When my husband got home that night he put the spare on and we went the next day to the location in Mesquite on Gus Tommasson. They went above and beyond to take care of us and the customer service was like night and day. Since then we've only traded with that FS although we live In Rockwall and the other is closer we avoid at all costs. It's obvious the Rockwall FS is more concerned about leaving on time then taking care of their customers.
Date published: 2015-07-22
Rated 5 out of 5 by from Great service! Jake Vaughn at your Rockwall, Texas location is awesome! He catered to my every need even when I messed up and ordered the wrong size tires for my truck. He made it right and went out of his way to make sure I was happy with my tires. He even put my new wheels on for me and my new tires and wheels look great! Thank you so much Jake. Firestone has a definite asset with Jake Vaughn. Because of his customer service, I will bring my truck back for all my service work and tire needs.
Date published: 2015-07-08
Rated 5 out of 5 by from Great Service Great Service that was done in a timely manner as always.
Date published: 2015-06-20
Rated 5 out of 5 by from Genuine Customer Service I needed some general maintenance work done. Fluid flushes and a few belt changes. Initially I was recommended these services by the Sachse Firestone, but after they recommended them they were unwilling to work on them. Instead they wanted to come back another day. They were very argumentative, did not appear to be too busy to work on my car, and never once claimed to be too busy to do so. I won't put up with being treated that way as a paying customer. Luckily the employees at the the Rockwall location have always been first rate. They helped me understand what needs to be repaired and why, how urgent the repair is, and sometimes help reduce the cost of my repairs. For example, on my most recent visit I needed a belt replaced. When they went in to replace it, they found a second belt in the same area that also needed replacing. Instead of charging me double for labor, they offered to replace it at no extra labor cost just the extra parts cost. Service like that makes me trust this location and want to come back.
Date published: 2015-06-07
Rated 5 out of 5 by from Great service for the price Came in for a oil change and tire rotation/balance. They were busy at the time, but still got me out within an hour
Date published: 2015-05-31
Rated 5 out of 5 by from Excellent Service I am a repeat customer & very thrilled with the service I get & the quality of work. The manager there is very professional & goes above & beyond
Date published: 2015-05-18
Rated 5 out of 5 by from excellent service Great staff, everyone seems to enjoy their job there, they work together like a family, are friendly and quick.
Date published: 2015-05-05
  • 2015-07-29T08:09CST
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