Firestone Complete Auto Care - Charleston
817 Washington St E Charleston, WV 25301-1722
Email: Phone: 304-553-0219

Find Auto Repair Services & Tires Near You

Call 304-553-0219
Store # 5878
Store Manager: Benjamin Devere
817 Washington St E
Charleston, WV 25301-1722
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Firestone Complete Auto Care - Charleston - 005878 is rated 4.2581 out of 5 by 31.
  • 2015-11-30T10:34CST
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  • clientName_firestone-local
  • SUN Closed
  • MON 7:00am - 6:00pm
  • Today’s Hours TUE 7:00am - 6:00pm
  • WED 7:00am - 6:00pm
  • THU 7:00am - 6:00pm
  • FRI 7:00am - 6:00pm
  • SAT 7:00am - 6:00pm
  • Holiday schedule:
  • Christmas Eve: Dec. 24, 2015 7:00am - 4:00pm
  • Christmas Day: Closed: Dec. 25, 2015
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Charleston, WV with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.


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Rated 1 out of 5 by from Horrible My wife took the car early in the morning to have a spare replaced, two new tires, and a tire rotation. She was informed that it would be done in the evening. She arrived to pick the car up about 5 hours later and it still was not done. After waiting another 30 minutes, her car was finally finished. She went outside and the spare tire was still on the car. She had to wait another hour to get the problem fixed. We will never visit this Firestone again.
Date published: 2015-11-13
Rated 5 out of 5 by from GREAT SERVICE VERY helpful and friendly service Honest and fair !
Date published: 2015-11-06
Rated 5 out of 5 by from Excellent, efficient, and professional service! Firestone has come through twice for me and saved the day. When I first moved here, my brakes failed. Firestone went the extra mile and installed new brakes in time for me to safely drive my vehicle to meet the movers. Today, Firestone installed my windshield wiper motor. I was pleased Firestone worked me in the schedule and kept in touch regarding progress.
Date published: 2015-10-30
Rated 4 out of 5 by from Service ad a vibaration in front found the problem and fixed
Date published: 2015-10-21
Rated 1 out of 5 by from Frustrating, non-responsive, and very poor results Brought my vehicle into this location after engine condition indicator noted a potentially serious problem. I was traveling through area on interstate and Charleston, WV was not my final destination. The next day, I was at location before opening (5th in line) but still had to push to get attention. Vehicle repaired, but repair failed immediately (not two miles out of door). Towed back in by mid-afternoon but still no attention until the next day when the same problem addressed but this time with a few additional services sold. Car ready by 5:00 pm on this second day, but NO PHONECALL received. I had to check back with staff. Repair lasted about 800 miles before same condition reoccurred. Dealer service department in another city immediately identified problem concerning engine control module (main computer) causing repeat problem. This never mentioned by staff at Charleston Firestone, but they were happy to charge for services not needed or not useful in finding actual problem. My view is that this operation is big on selling diagnostic services of little or no value. These services are not inexpensive, even though reading engine codes is not inherently difficult or time consuming. In the end, condition of car is my problem, but this establishment was uselessly expensive and never fixed the problem. I would not recommend these folks to anyone!
Date published: 2015-10-12
Rated 4 out of 5 by from Very friendly. They are close to where I work which makes it handy to have work done.
Date published: 2015-09-08
Rated 5 out of 5 by from Professional & Helpful Staff Proactively helped me find savings for my oil change & thoroughly explained a mechanical failure that I knew would come up. The staff was very friendly, knowledgable, and customer service driven. Not to mention their location could not be more convenient. With two small children, I find it impossible to take care of auto maintenance. After finding this gem, I am able to drop it off on the way to work and walk to work. Giving them all the time they need to repair.
Date published: 2015-08-10
Rated 5 out of 5 by from Professional, courteous and accessible My car malfunctioned 400 miles from home. My service advisor completed my repair in a timely manner while communicating with me long distance. During every conversation he never sounded rushed. Every conversation seemed to me to be totally focused on my problem. He is a very customer oriented service advisor.
Date published: 2015-08-05
  • 2015-11-30T10:34CST
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  • cp_1, bvpage1
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  • loc_en_US, sid_005878, PRD, sort_mostRecent
  • clientName_firestone-local