Firestone Complete Auto Care - Vernon
327 Hartford Tpke Vernon, CT 06066-4739
Email: 009423@bfrc.com Phone: 860-896-7643

Your Local Firestone Complete Auto Care Store

Call 860-896-7643
Store # 9423
Store Manager: Dave Blais
327 Hartford Tpke
Vernon, CT 06066-4739
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Firestone Complete Auto Care - Vernon is rated 4.3143 out of 5 by 35.
  • 2015-07-01T07:57CST
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  • clientName_firestone-local
  • SUN 8:00am - 5:00pm
  • MON 7:00am - 7:00pm
  • TUE 7:00am - 7:00pm
  • Today’s Hours WED 7:00am - 7:00pm
  • THU 7:00am - 7:00pm
  • FRI 7:00am - 7:00pm
  • 4th of July SAT Closed
  • Holiday schedule:
  • 4th of July: Closed: Jul. 4, 2015
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 1 out of 5 by from not so good I recently had the timing belt kit for my 2004 V6 Toyota Highlander replaced at Firestone in 327 Hartford TPKE Vernon CT. For starter, it took over 8 hours for a job that should have taken the promised 4 hours, they claimed it was a very busy day and it?s a very involved job. Although I was not contented with the answer, I gave them the benefit of the doubt and said ok fine. When I picked up the car at the end of the day, I asked if there was any problems with the job that was done, they said no not at all. I said it took longer than usual, I thought you may have run into trouble, again they said not at all. So I paid in full ($843), took the work receipt and left. When I reviewed the service receipt in the car, I noticed the following statement made by Firestone auto service technician: ?TIMING KIT CONTAINED NEW TENSIONER, WE COULD REMOVE OLD TENSIONER, BOLT THAT HOLDS TENSIONER ON TO BLOCK WILL NOT COME OFF. DID NOT WANT TO RISK IT BREAKING. WE WERE ABLE TO INSTALL NEW BELT AND PUMP? So the questions I have are, 1. Is the car safe to operate? 2. Is there a risk in the car?s timing belt miss-operation that may lead to engine damage? 3. Is it normal NOT to tell the customer about what really happen when the customer specifically asked if there was any problem? 4. Although the timing belt job is referred to as water pump kit, the kit was not used in its entirety, is that normal? Does firestone approve this practice? The following day, after sending the initial complaint to the corporate office ( may be it did get to the corporate office) the manager called me, apologized and said he should have been straight forward with me should have told me about the problem from the beginning, and offered to try replacing the tensioner, I agreed. I asked him to save all part for me which he agreed to. I dropped the car off that afternoon, later that afternoon he called me and said they were able to remove the bolt and replace the tensioner and car will be ready for pick up the next day. I went the next day to pick up the car and asked for the parts, he said they were thrown in the dumpster, I said why? I asked you to save the parts for me, he looked at me in the eyes and said I don?t recall that conversation. Customer invoice: 236579
Date published: 2015-05-30
Rated 5 out of 5 by from Excellent Experiance! Great intelligent sales person who patiently explained the exact needs of my car! I called, same day, service looked at my car, and I was out within 2 hours! Any other place and I'm usually waiting for a week to get an appointment!
Date published: 2015-05-28
Rated 4 out of 5 by from exceptional customer service I had an appountment and they were on time. I had a tire on a brand new car with a nail in it with less than 1000 miles. The store Manager matched the dealers price and was able to put on road Hazzard on all 4 tires. That was a big time saver and help, especially not being very close to the car dealer.
Date published: 2015-05-18
Rated 5 out of 5 by from Prompt, professional service. While visiting family in the area, our 19-year-old Buick suddenly developed a "won't start & run" problem. A new battery was installed, and all systems tested good, and very soon we were ready to go on our way.
Date published: 2015-05-11
Rated 5 out of 5 by from Oil change was last service! Any time I have any maintenance due on my car I always go to Firestone in Vernon. I find that Dave is very courteous & honest. I trust him with all issues on my vehicles
Date published: 2015-05-01
Rated 5 out of 5 by from Great service Went last week to get an alignment done after doing some major suspension work. Made my appointment for 9AM and was out by 10:15. great guys down at this location who did a fantastic job aligning the car to spec. will be back with my lifetime alignment policy
Date published: 2015-04-27
Rated 5 out of 5 by from Very Satisfied! Service was honest, fair, courteous and professional. They never tried to oversell or convince us we needed more than what was necessary. They did exactly what they said they would do in the time frame promised. Integrity is not all that easy to come by these days, but it is easy to spot here. Bravo!
Date published: 2015-04-24
Rated 4 out of 5 by from Good Services Staff there showed their professionalism and friendly. The tire(s) balance wasn't done well and had a second visit to fix it.
Date published: 2015-03-24
  • 2015-07-01T07:57CST
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  • cp_1, bvpage1
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  • loc_en_US, sid_009423, PRD, sort_mostRecent
  • clientName_firestone-local