Firestone Complete Auto Care - Richmond
4910 W Broad St Richmond, VA 23230-3128
Email: 023957@bfrc.com Phone: 804-201-4298

Find Auto Repair Services & Tires Near You

Call 804-201-4298
Store # 23957
Store Manager: Chris Comer
4910 W Broad St
Richmond, VA 23230-3128
✓ My Store
Firestone Complete Auto Care - Richmond is rated 2.9375 out of 5 by 16.
  • 2015-08-28T21:24CST
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  • clientName_firestone-local
  • SUN 9:00am - 5:00pm
  • MON 7:00am - 6:00pm
  • TUE 7:00am - 6:00pm
  • WED 7:00am - 6:00pm
  • THU 7:00am - 6:00pm
  • FRI 7:00am - 6:00pm
  • Today’s Hours SAT 7:00am - 6:00pm
  • Holiday schedule:
  • Labor Day: Sep. 7, 2015 7:00am - 5:00pm
Schedule an Appointment

Welcome to your local Firestone Complete Auto Care. We’re here for you, whether it’s time for routine vehicle maintenance, auto repairs, new tires, or if you just have questions about how to keep your car running newer, longer. Our auto care advisors are easy to talk to, and have the knowledge it takes to help you look after your car and your budget.

Looking for a friendly, knowledgeable auto care professional near you? Firestone Complete Auto Care serves all of Richmond, VA with car parts, repair services and vehicle maintenance from our trained, experienced auto technicians. All of our work and car parts are covered by our exclusive Triple Guarantee which means your car will be fixed right and on time. With more than 1,700 stores across the nation, it is always easy to find dependable auto repair services near you.

At Firestone Complete Auto Care we offer a free courtesy check for your vehicle every time you visit. This free check includes a visual inspection of your tires, lights, fluid levels, wipers, belts, battery, hoses and more. Early identification of any potential problems is a great way to save time and money in the long run.

Nationwide Offers Take advantage of these deals and click here to see if your store has special local offers.
Rated 1 out of 5 by from Find another Firestone I've used Firestone and usually go to the one at 2001 Huguenot Rd. Richmond VA. So all Firestones are NOT the same. I'd picked up a nail in the tire and brought it here to repair. Took 30 minutes to get me registered in, as I had a warranty on the new tires from Firestone at Huguenot. When I picked up no charge due to repair warranty. Indicator light was on for low air, came back in and the tech blew me off and was told, it takes time to reset. Funny thing was it was the end of the day and there were several techs available that could have easily gave it a check, as it was loosing air. Got to a location away from home and had dinner to return to my car to have the same tire being totally flat. I will never go to this location again as the last time I'd had work done at this location, I had to bring it back as there were issues. In the end they didn't repair the tire, had the white wall turned in (Expect more from Firestone that specializes in tire work), when all the others were white walls out. To me this location focuses more on getting something out the door, rather than doing the job right. I brought it to the Firestone Huguenot location that couldn't have been nicer and did the job right.
Date published: 2015-08-17
Rated 1 out of 5 by from Beware Took vehicle in for new tires, while there thought it would be convenient to have an oil change. After we got the vehicle home noticed oil was leaking, and the oil drain plug wasn't even a hand tight. It might seem like a simple task, but not all people might have the knowledge or tools to handle that situation.
Date published: 2015-08-06
Rated 5 out of 5 by from Cannot say enough I cannot say enough about David Dole and Sam during my visit. I had caught a nail in my tire and called the store to see if they could possibly look at since it was less than thirty minutes before the store would close. Sam was friendly over the phone and said it would be no problem for them to look at it for me regardless of the close time. Any time there is something wrong with your vehicle it is a scary time, but for a single female it becomes even more scary. These men made me feel important and showed true compassion for me, which being so close to the close time showed that they truly care for their customers. Rather than turning me away, they were willing to fix my tire again regardless of their close time. They stayed an extra hour just for me to be sure that I made my trek home safely. I am over the moon for the service that I was provided, and like I said I cannot say enough good things about David, Sam and the technician that stayed over for me.
Date published: 2015-07-14
Rated 1 out of 5 by from Took way too long and aggressive salesman! I went in because I could see a screw sticking out of my front tire. The gentleman immediately started telling me that all four tires looked terrible and should be replaced. He told me my car would be ready in 90 minutes. After 1 hr and 10 minutes my car still hadn't been touched. After 2 hours my tire had finally been replaced but there was a vague description of some damage done to the tire pressure sensor valve and they tried to sell me another $100 product to fix this. In the end, the gentleman who actually repaired my car seemed confused when I asked how bad the other tires looked. They were in great condition according to him.
Date published: 2015-07-07
Rated 1 out of 5 by from Awful Experience I made an appointment to receive the FREE alignment check at 2PM. Once I arrived, they would not honor the coupon/email from their website and I was overcharged $40 compared to the online quote. I also did not receive my car back until after 5PM, even though I was told it would be ready by 4PM at the latest. I am highly disappointed with their lack of concern for my time and money.
Date published: 2015-07-01
Rated 3 out of 5 by from Good Service and Recommendations Good explanation of the recommendations and necessary timeline. Just wish that details of the service rendered (oil change) was better explained and outlined.
Date published: 2015-06-13
Rated 1 out of 5 by from Poor service and response. Gave my Camry for service. 1. No update was provided until I went in person in the evening. 2. Invoice had only billing information no update on what they did, what was fixed. 3. Justin the name of Memorial Day deal,they will make your bill blow to higher price. So be sure of what you doing. 4. Finally as part of service they offered a dint in my car, when I asked for that, was told to contact manager. So folks be watchful when you choose to go this place also I recommend to take picture of your car body and check out before you leave the service centre.
Date published: 2015-05-23
Rated 1 out of 5 by from My Engine froze up after oil change There has been a few turn overs in staff. They changed my oil last fall and my engine was jerking and acting funny. I thought I had put bad gas in my car. Before I could figure out what it was my car would no longer start. Had iy towned to firestone and they replaced the fuel regulator and then they realized the engine was ni good. They said they could not fix the engine. I have been using Firestone for many years and nothing like this has ever happened. I believe Firestone ruined my engine when they changed my oil. I am now faced with having to pay 2000.00 plus to have my car fixed. or having to buy another car that is not in my bidget tigjt now.
Date published: 2015-02-06
  • 2015-08-28T21:24CST
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