Have you been dreaming of a career that gets you around cars? What about a position that's more than just a job? Firestone Complete Auto Care has tons of employment options that not only earn you income but provide great benefits and growth opportunities within the company.
If you've been looking for careers in the automotive industry but haven't known where to start, our Sales and Service Specialist positions are up for grabs. Here's everything you need to know.
Want to learn more about life as a Sales and Service Specialist at Firestone Complete Auto Care? Check out the interview below for more insight into what your day-to-day life could look like as one of our teammates!
What is a Firestone Sales and Service Specialist?
The Sales and Service Specialist position, or SSS, is a unique opportunity at Firestone Complete Auto Care. As an SSS, you'll get the chance to fully embrace all aspects of your storefront, from back shop tasks to front-of-store responsibilities. Not only do you help the BOSS (customer) by assessing their needs and recommending relevant products and services, but you'll also perform entry-level vehicle services like oil changes and filter replacements.
In short, this hybrid role allows you to flex between store operations and effective customer interactions, making you a well-rounded candidate for growth within the company. What's more, you don't have to be an expert technician to apply for the Sales and Service Specialist position. We'll assist with your training and help you unlock the automotive career of your dreams. Learn more below!
What's the Sales and Service Specialist Job Description?
Now that you understand the basics, you may be wondering about the specific job description surrounding this hybrid position. As a Sales and Service Specialist, your daily responsibilities will include customer assistance, essential vehicle services, and managing day-to-day store operations.
Here are just a few tasks you can expect to complete in your new role:
- Recommending relevant products and/or services to the BOSS
- Ensuring Boss satisfaction through completion of services
- Customer issue resolutions
- And more
Entry-Level Vehicle Services
- Oil changes
- Filter replacements
- Tire replacements and installation
- Topping off fluids
- And more
- Opening and closing the store
- Managing inventory (as-needed)
- Assisting the store manager
- Acting as manager-on-duty when needed
- And more
What Does it Take to Become a Firestone Sales and Service Specialist?
Now, you're wondering if you have what it takes to become a Sales and Service Specialist at Firestone. We can help clear that up for you too!
For starters, you don't need to be a car expert to apply for this position. We'll ensure that you have everything needed to become successful as an SSS member at our stores. You'll begin by completing the needed store education courses. Then, you'll learn to perform essential vehicle service work. And finally, we'll assist you on your journey as you master our store operating systems.
Beyond training, here are a few other things we look for in a potential candidate:
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to complete required store education courses and modules
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
Does this sound like you? We can't wait to hear from you! Apply to the Sales and Customer Service Specialist position by filling out the Firestone online job application today!
What About the Perks and Benefits?
At Firestone, we believe that quality customer service can only be accomplished when our team members feel supported and are able to bring their full selves to work. That's why we pride ourselves on providing competitive pay and benefits to each member of the Firestone team.
As a Sales and Service Specialist at Firestone Complete Auto Care, you can expect formal training, PTO, paid holidays, performance incentives, favorable healthcare coverage, and a competitive retirement plan (401K) to prepare you and your household for a brighter future.
And finally, with positive brand recognition and thousands of locations across the country, Firestone is a fantastic place to start your career in the automotive industry. Not only will we help set you up for success through formal training, but as you become an expert in your role, the opportunities for growth become endless.
Join the Firestone team, and you'll be well on your way to accomplishing the career of your dreams!
Apply Online, Today!
Want to explore our other automotive customer service jobs? From Auto Technician openings to Store Manager positions, there's plenty to go around! Find your niche, by checking out Firestone's auto careers online here: Firestone Jobs.