LIMITED NATIONWIDE SERVICE WARRANTY
WHAT IS WARRANTIED AND FOR HOW LONG?
Most parts and services purchased at Firestone Complete Auto Care are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. Some exclusions may apply; please see details below. Warranties apply to parts installed and service performed on private passenger vehicles. This warranty is valid at Firestone Complete Auto Care locations.
Auto parts which prove to be unserviceable during the warranty period, will be replaced free of any additional charge for parts or labor, except as noted under “Exclusions”, below. . .
|Oil Change and Oil Filter||3 Months / 3,000 Miles (4)||3 Months / 3,000 Miles (4)|
|Air, Fuel, Cabin Air and Transmission Filters
(for workmanship and material related issues)
|6 Months / 6,000 Miles (4)||6 Months / 6,000 Miles (4)|
|New or Remanufactured Starters and Alternators||24 Months / 24,000 Miles (4)||12 Months / 12,000 Miles (4)|
|Standard Brake Service - Brake Shoes, Disc Pads (1)||Lifetime (1)||12 Months / 12,000 Miles (4)|
|Standard Brake Service with Brake Fluid Exchange -
Brake Shoes, Disc Pads (1) Service Includes:
Brake Fluid Exchange / Adjust Rear Brakes (if applicable)
|Lifetime (1)||24 Months / 24,000 Miles (4)|
|Lifetime Brake Service - Brake Shoes, Disc Pads, Calipers
and / or Wheel Cylinders, and Brake Installation Hardware (1)
|Lifetime (1)||Lifetime (1)|
|Shocks and Struts (6)||Lifetime||12 Months / 12,000 Miles (4)|
|Steering & Suspension Parts||Lifetime||12 Months / 12,000 Miles (4)|
|Lifetime Alignment Service (2)||N/A||Lifetime|
|Lifetime Wheel Balance (3)||Lifetime (3)||Lifetime (3)|
OTHER SERVICE WARRANTY EXCLUSIONS: Replacement of anti-freeze or clamps is not included in the warranty on belts/radiator hoses. Cost of refrigerant and recharging of the air conditioning system is not included with the warranty on air conditioner parts or air conditioner compressors. Cost of additional brake system components, including rotors and drums and/or labor to restore Brake System to its safe proper operation is not included with the warranty on Brake Shoes, Disc Pads, Calipers and/or Wheel Cylinders and all other hardware. Batteries are covered by a separate warranty from the manufacturer.
GENERAL PROVISIONS (Applicable to all warranties): All Firestone Complete Auto Care guarantees are given by Firestone Complete Auto Care. They are only offered through company–owned Firestone Complete Auto Care stores. These guarantees do not in any way alter the provisions of the "LIMITED NATIONWIDE SERVICE WARRANTY" with regard to the warranty on service or auto parts. The complete terms of the "LIMITED NATIONWIDE SERVICE WARRANTY" are available at every company–owned Firestone Complete Auto Care stores. Find a store near you.
THE TRIPLE PROMISE
We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period.
The Priced Right promise gives you complete confidence that Firestone Complete Auto Care will match any current, locally advertised price on tires. If you find a better price within 30 days of purchase, we’ll refund you 200% of the price difference.*
Right On Time
We value your time, if your vehicle is not ready at the time we promised, we will offer a 10% discount on your next purchase (discount cannot exceed $25.00).**
YOUR SATISFACTION IS IMPORTANT TO US
At Firestone Complete Auto Care, our goal is customer satisfaction. If you have any questions or concerns regarding the service you received or our nationwide limited warranty, please contact the Manager of the store you visited. You may also contact Customer Retention toll–free at 800–440–4167.
NOTICE: A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs do not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other laws.
*This guarantee extends to the Customer, within thirty (30) days after the date of purchase, a refund of 200% of the difference between a competitor’s current, delivered non-sale price and the price of the same tire purchased from a Bridgestone company-owned store. Customer must provide a current, local advertisement. This guarantee excludes wholesale, clearances, closeouts, catalogs and rebate prices. Excludes our Buy 3, Get 1 Free offer when compared to a competitor's individual tire price. Can be compared to competitor's Buy 3, Get 1 offer. The retailer must be an authorized reseller of the product and selling it through their own, non-auction channel. This refund is not to be combined with any other offer or used to reduce outstanding debt.
**Valid at any company-owned store. Subsequent second visit must occur within one year of the original service. This discount cannot be used to reduce outstanding debt.